About the job

Job summary

This position is based Nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Continual Improvement Manager

Location: National

Closing Date: 22nd  May

Interviews: w/c 3rd June

Grade: SEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: London: £45,824 - £50,039, National: £39,868 - £43,535 

Working pattern: Full time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 86904

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a Continual Improvement Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.

The Continual Improvement Manager reports directly to the Customer and Delivery Lead, responsible for Continual Improvement for Service Operations. This role works alongside the Continual Improvement Analyst, User Researcher and Business Analyst within the Continual Improvement Team.

The Continual Improvement Manager is responsible for assuring, supporting and governing the delivery of Continual Improvement. This includes identifying, analysing, and making incremental improvements to systems, processes, products, or services. This drives efficiency, improves quality, and value while minimising waste and variation.

This role will also encompass leading on the engagement with Stakeholders from external suppliers, management, internal DTS service support teams and DTS user representatives on all matters related to service improvement initiatives.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Support the integration, coordination, progression, and assurance of IT Suppliers’ continual improvements.
• Work with Process Leads and Service Owners to identify continual improvements.
• Attend service performance review forums to identify opportunities for continual improvement.
• Effectively communicate ideas and reasoning behind proposed continual improvements, including business benefits and anticipated results.
• Capture baseline data and objective key results so that continual improvements can be measured.
• Align continual improvements to Justice Digital primary goals.
• Share outputs (both positive and otherwise) with the business and support teams by maximising the use of the Know The Thing SharePoint site, periodic reporting packs and collaboration stand-ups.
• Support and guide users on the usage of Justice Digital’s preferred tool for capturing Continual Improvements.
• Operate and input to the continual improvement governance framework.
• Manage and guide the Service Improvement Analyst to ensure the team is delivering to KPIs.
• Work with stakeholders to drive Continual Improvement in new and existing areas to maximise the benefits to Justice Digital.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Continual service improvement. Proven experience analysing current processes, identifying and implementing opportunities to optimise processes, leading and developing a team of experts to deliver service improvements. You can identify and explore opportunities for service and business improvement. You can produce analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services. You can recognise the potential for automation of processes, determine costs and benefits of new approaches, and manage change or assist implementation where needed.
• Business analysis. You can visualise and articulate complex problems and concepts. You can apply logical thinking and solve complex problems. You can make disciplined decisions based on available information. You can gather and analyse information using comprehensive tools and techniques. You can use data to formulate both short-term day-to-day and long-term strategic plans. You can identify and analyse options and assess feasibility and operational impact. You can ensure that the business solution aligns with the vision, mission, objectives, strategy, business, and user needs. You can identify a viable solution or control.
• Ownership and initiative. You can take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. You can take full accountability for the actions taken and decisions made.
• Service reporting. You can use management information to consolidate agreed Key Performance Indicators (KPIs) into product or service measures, to underpin the service management of a specific product or service.
• Stakeholder relationship management. You can identify, analyse, manage, and monitor relationships with and between stakeholders. You can clarify mutual needs and commitments through consultation and consideration of impacts. You can coordinate all promotional activities for one or more customers, to achieve satisfaction for the customer and an acceptable return for the supplier. You can assist the customer to ensure that maximum benefit is gained from the products and services supplied.
• Strategic thinking. You can take an overall perspective on business issues, events, and activities, and discuss their wider implications and long-term impact. You can determine patterns, standards, policies, roadmaps, and vision statements. You can effectively focus on outcomes rather than solutions and activities.
• User focus. You can understand users and identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You can show that you put users first and can manage competing priorities.

Willingness to be assessed against  the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity, Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

How to Apply

Candidates must submit a CV and Supporting Statement (not more than 750 words), which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria (listed in the body of the JD) which are being assessed at the pre-sift or sift stages;

• Continual service improvement. Proven experience analysing current processes, identifying and implementing opportunities to optimise processes, leading and developing a team of experts to deliver service improvements.
• Stakeholder relationship management. You can identify, analyse, manage, and monitor relationships with and between stakeholders.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Changing and Improving
• Communicating and Influencing
• Working Together

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your Continual Service Improvement experience will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Person specification

Please refer to the attached Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and Supporting Statement (not more than 750 words), which describes how you meet the requirements set out in the Person Specification above.

Candidates who do not submit both a CV and a separate statement of suitability will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria (listed in the body of the JD) which are being assessed at the pre-sift or sift stages;

• Continual service improvement. Proven experience analysing current processes, identifying and implementing opportunities to optimise processes, leading and developing a team of experts to deliver service improvements.
• Stakeholder relationship management. You can identify, analyse, manage, and monitor relationships with and between stakeholders.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Changing and Improving
• Communicating and Influencing
• Working Together

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your Continual Service Improvement experience will be conducted before the sift.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.