About the job

Job summary

This is a unique opportunity for a dedicated and proactive professional to join Kew's Constabulary, contributing to the safe management of the Gardens. 

This role is part of the day to day operation of an effective and efficient Security Team operation at Kew Gardens. 

The team play a key role in welcoming c1.5 million visitors and supporting the public programme by delivering key operational objectives that contribute to Kew’s revenue, reach and impact.

Job description

This role is managed by the Security Manager and are part of the Operations team.  The main purpose of this role is to deliver Kew’s mission by:

• providing an efficient, customer focussed service to both internal and external customers
• Ensure the security of Kew’s assets, staff, contractors, partners and visitors
• Effectively use all security systems to create a safe and secure environment

Person specification

The post holder will have previous experience in a customer facing role and working with the public.  They will also have previous experience of communicating effectively with customers in a range of situations, including difficult or emergency situations.  Basic IT skills, including use of Microsoft Outlook, and a full UK driving license are also required. 

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

To apply for this role, please submit your application through the Kew Gardens website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.