About the job

Job summary

Are you exceptionally well-organised with an eye for detail and able to maintain focus when working to time scales?

Do you have excellent communication and interpersonal skills?

Would you like the opportunity to help improve road and driver safety?

If so, we have a great opportunity and we’d love to hear from you!

Job description

As a Compliance Support Officer, you will work in a small team of Enforcement professionals to support the Driver and Vehicle Standards Agency’s (DVSA) aims to provide safer driving, safer roads and safer journeys.

The role involves communicating with a range of vehicle operators via different methods to ensure operators meet the required road safety standards. The role will involve making appropriate decisions and recommendations for suitable levels of follow up.

You will be working with a team of Remote Enforcement Compliance Officers to deliver enforcement products and supporting the delivery of DVSA’s key Business targets.

The Remote Enforcement Office provides national coverage supporting other enforcement schemes and processes within DVSA, in line with the strategy.

Responsibilities include, but are not limited to;

• Responsible for managing own workload on a day-to-day basis and achieving REO KPIs both regionally and nationally.
• Learn, understand and deliver REO products both locally and nationally.
• Carry out national processes, such as Insecure Loads, Overloads, Prohibition Returns and Uncleared Prohibitions.
• Accountability to ensure new operator seminars are correctly resourced and delivered.
• Engagement and involvement as part of the regional and national REO

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

We are looking for someone with experience of working in an administrative environment, working effectively unsupervised and as part of a team. You also have experience in producing large volumes of work quickly and accurately, with the ability to manage deadlines and meet targets without sacrificing quality.

You thrive when delivering superior customer service and are confident when communicating with customers face-to-face or via telephone and email.

Your excellent IT skills are critical for this role and you have demonstrable experience of using Microsoft Office software, including Word, Excel and Microsoft Teams.

You are focused on achieving your own objectives but enjoy working with others to achieve a common goal.

Additional Information

This role can be based in Avonmouth, Chadderton, Newcastle-upon-Tyne or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Please note that applicants will be required to travel across the UK, with some overnight stays possible, with advance notice.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work.  

For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance. 

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment. 

About Us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably. 

 

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles. 

We’re working hard to:  

• make roads safer
• improve services for our customers
• make road transport greener and healthier
• harness the potential of technology and data
• grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society. 

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.  

Benefits

• An environment with flexible working options where we encourage a great work-life balance
• Exceptional pension with an employer contribution of an average of 27%
• Generous Annual Leave - 25 days holiday, increasing by 1 each year of service, up to 30
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday 
• Latest IT and Tech devices 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Excellent learning and development tailored to your role including paid apprenticeships up to Masters level
• Wide range of discounts schemes on high street names
• Employee assistance program for health and wellbeing 
• Cycle to work scheme and Gym membership offers
• For more information see visit our careers page

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply 

As part of the application process you will be asked to provide a CV and Personal Statement. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

• Your experience in the use of MS Office g. Word and Excel
• Your experience of planning and organising your own workload
• Your experience of applying your good attention to detail
• Your communication skills, both written and oral

Your personal statement will be limited to a maximum of 1,000 words.

The selection process will be designed specifically for the role. As a result, your assessment will include:

• an interview

If you would like to find out more about what it’s like to work for DVSA and how to apply, we will be holding virtual sessions to find out more. Please click here to secure your place at one of our upcoming events.

The sift is due to take place 22 - 23 April 2024.

Interviews are likely to be held 07 - 10 May 2024.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

You’re encouraged to become familiar with the candidate pack as you may be assessed against any of the criteria recorded within.

The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

You can read more about Success Profiles here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.