About the job

Job summary

Here at the Department for Levelling Up, Housing and Communities (DLUHC), we work on things that make a real difference to people’s lives. 

Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.  

We have over 3,500 staff who are based in 20 offices across the UK. 

As part of the Local Government, Resilience and Communities (LGRC) group, the Communities and Integration (C&I) Directorate sits at the heart of the Government’s aim to level up opportunities for everyone. Our efforts are at the heart of DLUHC’s goal to establish socially and economically stronger communities. Our work is already helping to bring communities together around the shared values and close connections which unite us, while tackling extremists and other hostile actors who seek to sow division amongst our communities and places.

You will be joining a friendly, inclusive and hard-working team to build a new cross-government service to deliver the new engagement principles (https://www.gov.uk/government/publications/community-engagement-principles/governments-principles-of-engagement), – to guide the Government’s approach to external engagement, ensuring that this does not include those groups and individuals that actively work against the Government’s objectives and principles on extremism by inadvertently giving them support, influence and credibility. This work also encompasses the development of best-practice guidance and training to ensure that community engagement is as meaningful and purposeful as possible.

We particularly welcome candidates from an ethnic minority background and other underrepresented groups to apply, as we work to continually improve our ability to represent the places and communities we support through our work. 

Find out more about what it's like to work in a digital, data and technology role at DLUHC including our culture, ways of working, career progression and staff benefits. You can also read the DLUHC Digital blog to learn about the work we're doing. 

Job description

As a Community Engagement Review Service Designer you'll:

- develop existing service blueprints and journey maps to provide direction for new and improved customer journeys and the underlying technology, processes and other support needed to deliver great customer experiences

- engage with internal and external stakeholders and partners in the development of designs, and work together to iterate them through the transformation period

- provide assurance for the design and research work delivered by external partners

- conduct research and analyse data within existing services

- support the Service Owner to build wider organisational understanding of service design, and embed user/service centered ways of working

Person specification

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Community Engagement Review Service Designer you'll have the following essential experience:

- stakeholder engagement skills including demonstrable experience in engaging with a range of disciplines and gaining buy in

- experience in leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows

- experience of Agile delivery and knowledge of Agile practices Essential technical knowledge and skills

- deep knowledge of service design techniques: service maps/blueprints, customer journey mapping

- demonstrable strategic thinking and problem solving skills with the ability to influence others to drive change

- ability to rapidly develop high-level service prototypes, journey maps and other outputs aims

- good facilitation skills and the ability to bring a team together around a problem

Desirable qualifications, experience and technical knowledge and skills:

- experience of service design/user experience within Government

- experience in user research and usability testing

- experience of working on digital transformation programmes in large, complex organisations

Benefits

Alongside your salary of £56,748, Department for Levelling Up, Housing and Communities contributes £15,321 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Ability and Experience.

We are for everyone 

At DLUHC we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We promote equality of opportunity in all aspects of employment and a working environment free from discrimination, harassment, bullying and victimisation. 

We would strongly recommend that applicants get in touch with the vacancy manager to find out more information about this role. 

We are for everyone 

CV and Cover Letter Declaration 

We recruit based on your knowledge and skills, and not background, gender or ethnicity - this is called name blind recruitment. 

Please remove references to your: 

• name/title
• educational institutions
• age
• gender
• email address
• postal address
• phone number
• nationality/immigration status

You will need to merge your CV and covering letter into one document. When submitting your application Applied will ask you to upload a CV, when doing this you should upload your merged document of your CV and covering letter. 

Most of our campaigns utilise multiple assessors and so it is possible that your application would be viewed by different assessors. 

At sift, through your CV and covering letter we will be assessing: 

• Experience 
• Technical 

Your covering letter should be no more than 750 words, referencing how you meet the criteria set out in the person specification.

 

The interview will be of a blended nature consisting of experience, technical, ability and behaviour based questions as listed in the advert. The following behaviours will be tested at interview:

• Changing and Improving
• Seeing the big picture
• Managing a Quality Service

The Vacancy Manager has also requested that any candidates invited for interview will be asked to prepare a presentation. The presentation will be assessed against the ability success profile. Details of presentation topic will be given within the invitations to interview.

In full the campaign will test the below Success Profile Elements: 

Experience: Experience will be assessed at sift and by interview questions which will be based around the essential skills and criteria as listed in the person specification

Technical: Technical will be assessed at sift and by interview questions which will be based around the essential skills and criteria as listed in the person specification

Behaviours: Changing and Improving, Seeing the big picture, Managing a Quality Service

Ability: Ability will be assessed by the presentation and by interview questions which will be based around the essential skills and criteria as listed in the person specification

We do not consider direct CV applications – you must apply for this role via the application link on Civil Service Jobs: 

Please note that near miss offers may be made at the lower grade to candidates who do not meet the grade criteria for this campaign. 

Group 1 DDaT roles 

DLUHC has implemented the DDaT capability framework for Group 1 roles. Applicants that are successful at the sift stage will be required to complete a capability assessment at interview.  

DLUHC will honour completed capability assessments for this role from other Government Departments for existing Civil Servants. Please provide a copy of your capability assessment to the Hiring Manager when applying. If you have any queries on pay, please contact the Hiring Manager. 

Salary is determined by performance at interview, within the range advertised. Each experience or technical skill is assessed between 1-3, representing working towards, at or above the job level requirements. You are awarded a proficiency level accordingly, and you will be given opportunities at least once a year to re assess your capability and progress through the pay scale within your grade. An additional digital allowance may be payable depending on level of assessed capability. 

Candidates moving from another government department have the option to retain their current salary where the principle for implementation is there is no detriment where existing pay exceeds the indicative level. Where individuals are at a lower salary than their assessed level, they will receive an upward adjustment. 

Grade 7 Group 1 DDaT salary 

• The salary for this role will between £61,884 - £66,667 (London), £56,748 - £61,562 (National) depending on the proficiency level assessment.
• An additional digital allowance may be payable depending on the level of assessed capability up to £9,000
• For applicants in receipt of existing allowances, we will assess each case individually and aim to match the digital allowance implemented with no detriment. 
• For existing civil servants, the usual policy on level transfer and promotion will apply and is non-negotiable

Benefits 

Transfers across the Civil Service on or after 4 October 2018: 

Any move to DLUHC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk. 

For further information about the benefits available to DLUHC employees, please see the attached Candidate Pack. 

 

Location 

• London
• Wolverhampton
• Darlington*
• Manchester
• Leeds
• Birmingham
• Bristol

There may be opportunities for candidates to work flexibly depending on the business needs. This will be discussed with the vacancy manager on a case-by-case basis if you are successful for the role. 

*Please note: The Darlington Economic Campus is a pioneering new cross-government hub which will bring together people across departments and public organisations to play an active role in the most important economic issues of the day. The work of the Campus will make a real difference to people both across the UK and internationally. There will be substantial career opportunities and exciting prospects - a career at the Campus means you will be working at the heart of Government, with access to the benefits and fantastic opportunities offered by the civil service.  This role is based at DLUHC and we will be joined on the campus by: 

• HM Treasury 
• Department for International Trade
• Department for Business, Energy and Industrial Strategy 
• Office for National Statistics 
• Department for Education

For further information on the DEC, please take a look at the attached DEC candidate pack. 

 

Sift and Interview dates

Sifting is envisaged to take place from Thursday 25/04/2024 with interview dates to be confirmed. All interviews are currently being held remotely via videocall. 

Reserve List 

In the event that we identify more appointable candidates than we currently have posts available, we will hold applicant details on a reserve list for a period of 6 months from which further appointments can be made. This may include roles at a lower grade. Candidates placed on a reserve list will be informed of this. Due to the length of time CTC checks can take, our HR Shared Services team will contact reserve list candidates for London based roles to commence CTC checks. Those candidates who do not wish to remain on the reserve list should contact recruitment@levellingup.gov.uk to be removed from the reserve list. 

 

CTC (Counter-terrorism Clearance): 

Important note 

Successful candidates for roles based in our 2 Marsham Street building must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check and the process can take up to 8 weeks to complete. 
 
Please note that successful candidates will need to pass the CTC security checks – this requires you to have been resident in the UK for the past 3 years. Please refer to the DLUHC Notes on Security Clearance section of our Candidate Pack for further information on Counter Terrorism Clearance (CTC). 

Candidates should also note that with effect from 1st August 2018 the department will also check all applicants who are successful at interview, against the Internal Fraud Database (IFD) held by the Cabinet Office. In accordance with the Civil Service Internal Fraud Policy, any applicant who is included on the IFD will be refused employment by DLUHC. Please see the Candidate Pack for further information on the Internal Fraud Database. 

Fixed Term Details

For external candidates– you will be offered a 23 month fixed term appointment with a possibility of permanency.  

For existing civil servants – you will be offered a 23 month loan opportunity. Before applying for the role, you will need to seek approval from your parent department to take up a loan appointment should you be successful. 

For DLUHC employees  - you will retain your existing contract 

Before starting your application it’s very important to make sure that you are eligible to apply and meet the Civil Service nationality requirements. All candidates are expected to read the information provided in the DLUHC candidate pack regarding nationality requirements and rules 

Candidate Pack Information 

Please see attached Candidate pack for further information. 

Internal Fraud Database 

The Internal Fraud function of the Fraud, Error, Debt and Grants Function at the Cabinet Office processes details of civil servants who have been dismissed for committing internal fraud, or who would have been dismissed had they not resigned. The Cabinet Office receives the details from participating government organisations of civil servants who have been dismissed, or who would have been dismissed had they not resigned, for internal fraud. In instances such as this, civil servants are then banned for 5 years from further employment in the civil service. The Cabinet Office then processes this data and discloses a limited dataset back to DLUHC as a participating government organisations. DLUHC then carry out the pre employment checks so as to detect instances where known fraudsters are attempting to reapply for roles in the civil service. In this way, the policy is ensured and the repetition of internal fraud is prevented.  

For more information please see- Internal Fraud Register

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.