About the job

Job summary

Would you like to be part of a growing, dynamic team within the Facilities Management (FM) Category?

Would you like to take ownership of FM Call Off projects and provide value added services to our customers, helping to achieve our stretching growth targets? Do you thrive going the extra mile for our customers?

This role will offer you that and more.

Job Summary

The Commercial Manager’s core accountabilities will be to build effective customer relationships with their assigned customers. They will direct their assigned customer projects using their commercial expertise to ensure compliant projects and contract awards across our category.

Commercial Directorate Overview

Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have helped our customers:

• spend more than £34 billion through the agreements we create

• enjoy more than £3.5 billion in commercial benefits annually through our agreements

Category management sits at the heart of CCS. We use our deep knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.

Team Summary

FM sits within the Estates Group (including FM – Hard/Soft, Healthcare, Security, Furniture, Estates Management Services, Housing, Waste, Food, Security, Cleaning, Bespoke Defence FM). 

 

The Commercial Manager will join an impactful customer focused team of 13, who aid customers with various diverse procurement needs and complexities across all FM agreements. 

Job description

Key Responsibilities:

You will:

• Guide customers through the commercial procurement process in preparation for going to market on time (via self-serve or CCS Assisted Service route). This will include the preparation of commercial documents (for example, specifications (non-technical), award criteria, Terms and Conditions, pricing and Key Performance Indicators - KPIs) and involve regular meeting attendance, to track progress and discuss issues. 

• Develop and maintain a deep knowledge of Commercial Agreements in the FM category, acting as a source of sound commercial insight and advice including FM pricing, data, KPIs and payment mechanisms.

• Project manage Call Off activity of medium/high complexity and value. Including leading the management of one or more call off projects during pre and post tender activity. 

• Be accountable for effective stakeholder management, governance, project plans, escalation, risk management, issues resolution, financial management, change control and compliance prior to handover back to customer or CCS Procurement Operations team.

• Develop close and collaborative relationships with a variety of stakeholders including external customers, internal colleagues across the FM category, CCS Procurement Operations Team and the wider organisation.  The Commercial Manager will deliver an excellent value-added service to our customers, assisting customers in achieving long term value for money and more robust contracts via CCS FM agreements.

• Provide general call off advice across CCS FM agreements which will include the collation of call off pricing to produce benchmark rates post award and FM Data Insights (including commercial, change and social value benefits).  They will develop KPI models, price matrix models and ensure alignment to social value policy and the Sourcing Playbook.

Person specification

Essential Criteria (To be assessed at application stage):

• Experience of building and maintaining customer relationships and aiding customers within a commercial environment.

• Good awareness of FM, both category and commercial, as well as customer requirements within this area. 

• Understanding of FM pricing matrices, KPIs and payment mechanisms, having sufficient Excel/Google Sheets experience (for example of writing/troubleshooting formulas, pivot tables, data validation and conditional formatting).

• Proactive approach to analysing problems and developing solutions in order to deliver operational and commercial efficiencies and more effective ways of working.

• Knowledge of how to prioritise workload and work at a pace, heading multiple customer call off projects at any one time

Benefits

Alongside your salary of £43,575, Crown Commercial Service contributes £11,808 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Selection process details

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 22nd April and interviews will be held WC 6th May via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview.  Should you be placed on a reserve list and want to be removed please contact recruitment@crowncommercial.gov.uk.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.