About the job

Job summary

Are you committed to learning and development excellence? Do you thrive in a fast-paced environment? If so, this is an exciting opportunity to play a key role ensuring Competition and Markets Authority (CMA) staff are equipped with the skills and knowledge for their current and future roles. 

About the Competition and Markets Authority (CMA)

We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour. Our work is wide ranging, ambitious and often new and challenging.

The role

As Learning and Development Manager, you will work within the CMA Academy, which is part of the Organisational Development team and is focused on creating an employee experience where everyone can contribute at their best.

Each Learning and Development Manager at the CMA is accountable for the delivery of a portfolio of projects and programmes. You will focus on digital - supporting the development of skills and knowledge to aid our digital transformation programmes, enhancing the CMA Academy’s digital skills programmes to increase the CMA’s digital capabilities, and supporting colleagues responsible for regulation within digital markets.

You will deliver an integrated learning programme to the CMA which spans induction and onboarding, leadership, business skills, digital and analytical skills, professions, talent, inclusion, change and culture. The overall programme needs to meet the current and future needs of our growing organisation and support a culture of personal and career development.

What you will need

You should possess operational experience of leading, developing and managing organisational learning, culture and development programmes and projects with a digital focus.

Additionally, you must hold at least two relevant learning and development qualifications relating to:

• Digital transformation
• MS Office certifications
• Organisational / learning development
• Coaching at NQF level 5 or above

Experience of using technology to drive change and improve processes is also important, as is demonstrable experience of working across the full learning cycle. You will also be knowledgeable in designing and delivering a range of learning, using different methods, such as workshop, coaching, e-learning, action learning and blended learning.

To find out more about the CMA please click below:

CMA – Working for the CMA , Civil Service Careers (civil-service-careers.gov.uk)

Further information on the CMA can be found on the our YouTube, Facebook, Instagram, LinkedIn and Twitter pages.

Closing date for applications: Monday 8th January 2024

Job description

Work with the Assistant Director of Organisational Development for Learning and Careers and peers, to design and deliver a programme of learning, development, and culture activity to meet the needs of professions, teams, leaders, managers, and individuals.

• Develop, deliver, and evaluate an ambitious, innovative programme that develops organisational, team and individual capability supporting staff engagement and retention.
• Analyse development needs and implement an annual plan of activity and priorities that integrates with other learning strands.
• Manage the procurement of learning solutions and ongoing supplier management.
• Lead on the design and delivery of learning including some personal delivery/ facilitation.
• Work with a range of stakeholders, heads of profession and subject matter experts, to inform and support the delivery of learning through a variety of methods.
• Project manage a range of initiatives within the CMA Academy; Organisational Development; People, Capability and Culture; and cross-organisation.
• Manage evaluation and quality assurance to monitor the effectiveness and impact of programmes - identifying potential for adaptation and implementing improvements.
• Supervise and support the learning and development officers to deliver the CMA Academy’s key administration processes including monitoring of mandatory learning, induction coordination, event management, reporting, and programme scheduling.
• Use MS Office 365 and digital technologies to design, implement, review, and improve learning interventions and delegate experiences.
• Play an active corporate and team leadership role, including a proactive role within the wider People, Capability and Culture department, contributing effectively to decision making, driving change, and helping to build relationships and professional capability amongst colleagues.
• Work with the Internal Communications and Engagement team and the wider OD team to ensure a joined-up approach to delivering effective interventions.
• Prepare committee papers and presentations on initiatives and progress of delivery and outcomes for the CMA Board, Executive Committee, People and Operations Committee, and other internal stakeholders.
• Use technology to improve internal communications, drive change and improve processes. 
• Ensure regular reporting for L&D programmes is issued to the Assistant Director of OD – Learning and Careers, providing insights into the effectiveness of L&D interventions. 
• Engage with external networks, industry leaders and L&D/OD practitioners, to ensure the CMA is at the cutting edge of L&D. 
• Any other reasonable duties.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application:

• Operational experience of having successfully led, developed and managed organisational learning, organisational culture and development programmes and projects with a digital focus. (lead criteria)
• At least two relevant learning and development qualifications relating to: (lead criteria):
  • Digital transformation
  • MS Office certifications
  • organisational / learning development
  • coaching at NQF level 5 or above

• Experience of using technology to drive change and improve processes.
• Demonstrable experience working across the full learning cycle (from consulting and identifying needs, design, implementation to evaluation).
• Experience of designing and delivering a range of learning using different methods (e.g., workshop, coaching, e-learning, action learning, blended).
• Experience of communicating and working with internal and external stakeholders across varied professional audiences.

Benefits

Alongside your salary of £53,365, Competition & Markets Authority contributes £14,409 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the application process you will be asked to complete a CV, personal statement and an online application form. Further details about application requirements are listed on the application form.

The selection process will comprise of the sift (CV & application review) and an interview. Arrangements for the interview will be enclosed in the invitation.  Interviews will be conducted virtually, by Microsoft Teams.  

An initial sift based on criteria 1 and 2 (Lead Criteria) may be held if a large number of applications are received. If your application progresses to a full sift, all elements of the essential criteria listed under Person Specification (above and in the attached candidate pack) will then be considered.

The sift will take place week commencing 8th January 2024.

If your application is successful you will be invited to attend an interview. You will be notified via email to log-in to your Civil Service Account and book your interview slot. You will be sent an email with full details of your arrangements for interview.

Interviews will be held week commencing 22nd January 2024.

The first part of the interview will comprise an in-tray exercise, for which no preparation is required. The second part of the interview will involve a short presentation, followed by a 45-minute - 1 hour panel interview where you will be asked questions based on the Behaviours, Experience and Technical elements outlined in the role profile.

Reasonable adjustments

We want to make sure no one is at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 
 
If you need a change to be made so that you can make your application, you should complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process.  

For example, you may need wheelchair access at interview, or if you are deaf, a Language Service Professional. You might also require additional time to complete a timed assessment or a sign language interpreter to support with the relaying of information. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.