About the job

Job summary

The Competition and Markets Authority (CMA) has an exciting opportunity for an enthusiastic and motivated Business Support Officer within our Technology and Business Services (TBS) team. Join us and play a critical role in ensuring effective service delivery that meets our customer's needs.

About the CMA

We help people, businesses, and the UK economy by promoting competitive markets and tackling unfair behaviour. Our work is wide ranging, ambitious and often new and challenging.

What you will do 

Our TBS team is currently progressing an innovative customer centered IT service delivery programme, centered around customer needs and our service design principles. As a Business Support Officer, you will support service delivery by assuming responsibility for the co-ordination of the TBS Digital Engagement and Digital Skills programme.

You will assist with the day-to-day running of projects, working with Project Managers and workstream leaders to implement project governance standards and procedures, ensuring that due process is followed, and tasks are efficiently carried out and documented.

You will help develop and enhance engagement tools, including training guidance, workshops and digital content, to ensure that new technology tools, processes and applications, are embedded and adopted by our customers as efficiently as possible.

About you

You will possess excellent organisational skills and can provide experience of prioritising your work to meet deadlines.

Effective communication skills are also essential, along with the ability to establish and maintain collaborative working relationships with both internal and external stakeholders.

You will need a good knowledge and some experience of developing engaging presentations, topic-guides and write ups, pairing this with excellent IT skills and proficiency in using the MS Office Suite.

What we can offer you

The CMA is a hugely diverse, rewarding and stimulating place to work – an opportunity to work for the public good and to stretch and develop yourself in doing so. We offer generous benefits, including an excellent pension scheme with an average employer contribution of 27%, at least 25 days leave (increasing to 30 over five years), and generous maternity/paternity leave provision. You can also take advantage of interest-free season ticket loans, a cycle to work scheme, and our extensive flexible working options.

To find out more about this opportunity please click on the APPLY button.

CMA – Working for the CMA , Civil Service Careers (civil-service-careers.gov.uk)

Or our LinkedIn page:

https://www.linkedin.com/company/competition-and-markets-authority/

Closing date: 11:55pm on Monday 29 January 2024

Job description

Responsibilities include:

• Working with Project Managers and workstream leaders in the TBS department with the day to day running of projects and ensure that the project is driven forward by updating project documents.
• Support Project Managers to run their projects in a way that ensures due process is followed, and that organisations tasks, including internal and external meetings, on projects are efficiently carried out and documented.
• Take the lead, as appropriate, on individual work streams and ensuring effective service delivery through promotion and use of engagement work/tools.
• Event management/delivery.
• Governance work.
• Freedom of Information requests.
• Provide administrative support to the Project Management Office for a variety of activities and work on ad hoc tasks as directed with the possibility of project managing low risk IT projects and services.

Person specification

It is essential that you can provide evidence and examples for each of the following selection criteria in your application:

• Excellent organisation skills with experience of managing and prioritising your own work to meet deadlines.
• Ability to establish and maintain collaborative working relationships with both internal and external stakeholders.
• Strong computer literacy, including using MS Office Suite, MS Project and SharePoint, with some experience utilising this to complete project-related tasks.
• Effective written and verbal communication skills, with the ability to interpret subject matter/ technical information and adapt communications to aid non-technical audience understanding.
• Good knowledge and some experience developing engaging and interactive presentations, topic-guides and write ups.

Benefits

Alongside your salary of £27,553, Competition & Markets Authority contributes £7,439 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV, personal statement and an online application form. Further details about application requirements are listed on the application form.

The selection process will comprise of the sift (CV & application review) and an interview. Arrangements for the interview will be enclosed in the invitation. Interviews will be conducted virtually, by Microsoft Teams. 

At sift all elements of the essential criteria listed under Person Specification (above and in the attached role profile) will then be considered.

The sift will take place week commencing 30 January 2024.

If your application is successful you will be invited to attend an interview. You will be notified via email to log-in to your Civil Service Account and book your interview slot. You will be sent an email with full details of your arrangements for interview.

Interviews will be held week commencing 19 February 2024. 

The interview process will comprise a 45 minute -1 hour panel interview where you will be asked questions based on the Behaviours, and Experience outlined in the role profile.  

Reasonable adjustments

We want to make sure no one is at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process.

For example, you may need wheelchair access at interview, or if you are deaf, a Language Service Professional. You might also require additional time to complete a timed assessment or a sign language interpreter to support with the relaying of information.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.