Change & Release Manager (P2021N)
Homes England
About the job
Job summary
This role entails being responsible for the change and release management practice, designing effective processes for change and release management, and automating these processes using suitable tools. The individual will make decisions regarding all technical changes in collaboration with colleagues, coordinate releases and their interdependencies, and take ownership of the ServiceNow CMDB and supporting services to maintain accuracy and currency.
Job description
Additionally, the role includes overseeing configuration management to ensure compliance, particularly concerning change, recording and controlling changes to assets, and managing service components to meet business needs and performance targets. The candidate will be a champion of change management, actively seeking to improve and optimize processes and ensuring alignment with other practices. They will own issues until a new owner is identified or the problem is mitigated or resolved, and will consult effectively with colleagues and stakeholders as required.
Person specification
The successful candidate will be a confident, enthusiastic, dynamic and experienced professional. You will have a proven track record working within a digital operations environment and have a passion for supporting and exploring technology.
They will have extensive experience in change management, capable of developing and executing a change management process to its full potential. The ideal candidate will have a foundational ITIL4 Certification, with a Managing Professional level being highly desirable. They should exhibit excellent communication and interpersonal skills, along with strong analytical and problem-solving abilities.
The role requires an individual who can work collaboratively, actively engage in networking, and adapt to feedback. They should be proactive in identifying and resolving issues, as well as recognizing and contributing to process optimization opportunities. The ability to diagnose and prioritize issues, investigate their causes, and find resolutions is essential. A thorough understanding of the core technical concepts related to the role is also necessary.
This position is suited for someone who is not only technically adept but also committed to continuous learning and improvement, aligning with our organizational values and goals.
You will be the kind of person who is confident enough to engage fully in our team meetings, projects and day to day work and make a positive contribution to the continual improvement of processes and behaviours within our team and yourself.
Excellent understanding and demonstrable experience of working to the ITIL framework.
Lastly, delivering on a mission as bold as ours isn’t always easy. But we are sure you will enjoy working in an innovative, fun and engaging way and make a positive contribution to Homes England.
Benefits
Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:
Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.
Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.
Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.
Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.
We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.
Things you need to know
Selection process details
How to apply?
To apply please follow the links to our careers page.
Security
Successful candidates must pass a disclosure and barring security check.
Selection process details
For more information on the role, please see the attached Job Description.
Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.
Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.
Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.
Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:
https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter
Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.
Further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.