About the job

Job summary

At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Do you have the drive and innovation to work for Output Services Group as a Change and Testing Manager?

Are you a confident leader with ability to communicate a clear direction to your team?

Are you comfortable working in an office and industrial environment?

If so, we would love to hear from you!

Job description

Your role will be managing the team that project-manages change for the Output Services Group (OSG). We output 110 million letters annually on behalf of DVLA and other Government departments. Any changes required to letters must be risk assessed and formally approved before implementation. You will create Jira tickets to manage these tasks, prioritising and allocating them to your team as appropriate.

You will oversee the change journey, ensuring steps are completed in a timely manner, that quality testing is thorough and the proposed final results are compliant with our standards before seeking sign-off from the business.

This is a busy role and you will be required to manage the multitude of internal and external changes that impact OSG daily. As the communicator between OSG and the wider business, you will introduce new output transactions within OSG to support our stakeholders with the provision of their services.

You will be the primary contact point for all formal change & testing requirements that support the delivery of OSG Services. You will lead the team through change delivery phases – stakeholder management, requirements gathering, application development, user acceptance testing – to live deployment. As part of your stakeholder management responsibilities, you will manage customer expectations, prioritising and communicating effectively with all relevant parties who require changes to existing output transactions. You will be the OCSD Continuous Improvement champion for OSG, where you will ensure the development, implementation, and continued success of the overall Continuous Improvement scheme. You will also be expected to provide Subject Matter Expert support, communicating OSG’s capabilities and working methodologies to ensure the smooth implementation of changes.

Using the Card Production, Print & Mailing functions, Ricoh Process Director, and Jira, you will support the testing of output applications that align our services to the expectation of both customer & supplier.

OSG is a 24 hours, 5 days a week operation serving both internal business areas but also wider government departments such as Home Office, DVA, DVSA and GDS. The successful applicant will be required to work across both OSG Sites, the role will be predominantly standard core times. The nature of the role may also attract elements of travel within the UK and overseas.

This is a fantastic opportunity to work in a supportive team. We are committed to providing a welcoming, nurturing working environment where our staff can thrive and grow professionally. Some of our staff have been with us for more than 30 years.

You will network with many business areas and develop positive working relationships outside of your immediate team. You will be given support to develop your project management skills to ensure you can thrive in this rewarding and fulfilling role, where you will have exposure to a variety of departments and activities.

Responsibilities

Your responsibilities will include but will not be limited to: 

• Ensuring the management, monitoring and implementation of all change requests against agreed deadlines.
• Managing the relationship between OSG Change & Testing Team and wider Agency stakeholders. Ensuring all communications are accurate and that the reporting method is agreed and aligned with the expectation of the stakeholder.
• Ensuring the expectation of the customer is satisfied through the development of detailed requirements, delivery planning and testing strategies.
• Prioritising change demands on OSG which add the most value to the business and maintain / manage customer expectations effectively.
• Line management of a small team. 

For further information about the role please see the attached role profile. 

Additional Information  

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’. 

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues. 

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process. 

Person specification

• OSG are looking for a committed, strategic-focused individual with strong leadership skills to work within a fast-paced and high-pressure environment. You will work in both an office and industrial environment so must be comfortable with both of these.
• You will have previous line management experience with the ability to work with integrity and look after your team’s workload and wellbeing. You are clear in communicating instructions and expectations, listening to and acting on feedback, and answering questions to ensure thorough understanding.
• You are capable of managing resources and priorities flexibly to accommodate deadlines and workloads. There will be times when you are working away from your team so you will entrust them to progress with tasks in your absence.
• You will be confident and authentic when communicating with stakeholders and managing expectations.
• You are passionate about continuous improvement and understand the benefits of implementing working practices to improve efficiency, quality and value. You are a proactive forward-thinker, open to taking new ideas on board.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues. 

About Operational Delivery Profession 

 

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months. 

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. 

• Best in class learning and development tailored to your role  
• An environment with flexible working options where we encourage a great work-life balance 
• Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme 
• 25 days holiday, increasing by one day each year up to 30 days pro rata 
• Access to the staff discount portal 
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff 

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

For this role you will need to submit a CV and personal statement of up to 1250 words. We need to understand how your skills and experience meet all the essential criteria for this role. You can use any part of your life to demonstrate your skills and experience, but it must be relevant to the role. You can refer to your work experience, education, hobbies, or interests. 

You can decide the best way to structure your personal statement. You may choose to address each of the essential criteria on their own. Or you can give one example that covers all the essential criteria we are looking for. Click here for further guidance on submitting your CV and personal statement. 

It is essential when submitting your personal statement that you provide as much detail as possible, within the word count, against the essential criteria outlined below as this will be used in conjunction with your CV to assess candidate suitability to move to the next round in the recruitment process. 

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria: 

• Change management experience 
• Stakeholder management experience 
• Experience of organising and planning end to end milestones
• Experience of prioritising workloads
• Line management experience

The sift is due to take place on 13th March 2024.

Interviews will be held from 27th March 2024.

This interview will be conducted face to face at one of our designated offices, details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

•              An interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.