About the job

Job summary

House of Commons 

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.  

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community. 

Introduction  

Catering Services sit within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities within an agreed financial framework. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

Job description

We are seeking an individual who is genuinely passionate about delivering the highest levels of service and creating an exceptional experience for our guests. Often incredibly busy, our venues require someone who is proactive and confident in building rapport with a variety of people. 

As Supervisor you will support the organisation and management, in the efficient operation of a busy Catering operation. You will help develop the team on site, taking responsibility for continuously improving standards and driving revenue. With a real passion for your craft and being an excellent and confident communicator, you will take a hands-on approach to your role ensuring that you and your team create memorable experiences for our guests by personalising every guest encounter with your own individual style and personality. 

Some of the responsibilities for this role include: 

• Be visible and establish and maintain effective relations with the team. Take an active interest in the work activities, welfare, and motivation of staff, including agency staff.  
• Actively participate in staff supervision and job evaluation. Check team fully understand their job purpose and the contribution they make and evaluate job performance.
• Assisting management, work with the team to support their learning and development. Carry out appropriate on the job training as necessary, including agency staff, supporting each person to apply the learning in their job.
• Anticipate changing demands by keeping abreast of trends and developments within the hospitality industry, suggesting innovative ideas to further develop services and products in place in response to changing customer needs and preferences.  

Person specification

To be successful in this role you will demonstrate: 

• Previous supervisory experience in a high-profile, high-volume venue. Displays a high level of energy and be a good team player. 
• Experience of effectively leading from the front and communicating with clarity, conviction, and enthusiasm; upholding the principals of equality, diversity and inclusion and a dedication to a diverse range of people. 
• Ability to effectively supervise the performance and attendance of the venue staff. 
• Proven and effective experience of stock ordering and stock taking, Good written and oral communication skills and competent in numeracy and the use of I.T  
• Ability to prioritise tasks and a high level of organisation. Able to respond to rapidly changing circumstances at short notice and demonstrate flexibility under pressure. 

Benefits

Alongside your salary of £31,054, House of Commons contributes £8,384 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

• CV & Application Form – If you would like to apply for this role, please submit your CV and application providing evidence against criteria 1 and 2 in the Job Description.  

More information on the role and the full criteria can be found in the Job Description.  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.