About the job

Job summary

https://youtu.be/rVaPVTGV3oA

We encourage applications from a diverse range of candidates  

At DfE, we are proud of the commitment we make to diversity and inclusion and of the progress we have made. We have active & vibrant staff networks, special leave policies and workplace adjustments put in place for those who need them. We are continuing to build a diverse DfE, in an inclusive environment which nurtures and realises potential in all, at all levels.

Equality and Diversity - Department for Education

The Teaching Regulation Agency (TRA) is an executive agency of the Department for Education (DfE). The purpose of the agency is to support employers, schools and headteachers with their safeguarding responsibilities by taking action on receipt of allegations of serious teacher misconduct and providing employers the opportunity to complete pre-recruitment checks to ensure that they are employing teachers who are appropriately qualified for their role. 

To support these requirements, the TRA has two operational teams:

• The Teacher Qualification Unit
• The Teacher Misconduct Unit

The advertised role will be based within the Teacher Misconduct Unit (TMU).

The TRA operates the regulatory system for teacher misconduct as defined by The Teachers’ Disciplinary (England) Regulations 2012 and the Teacher Misconduct Procedures – Disciplinary procedures for the Teaching Profession.

The TMU is responsible for investigating all cases of serious teacher misconduct and the administration of those cases progressing to a Professional Conduct Panel hearing. 

Job description

This is an exciting role where you will be able to contribute to the TRA’s statutory responsibility in regulating the teaching profession for teaching in England.

The TRA works with teachers, schools, initial teacher training providers, local authorities and the teaching regulation authorities in Scotland, Wales and Northern Ireland.

This role will include being the first point of contact for queries received through the email inbox and enquiry telephone line. You will speak to multiple stakeholders engaged with TRA work, including teachers, witnesses as well as dealing with enquiries from members of the public.

The postholder will work with the TRA’s information management systems to support teachers and other stakeholders to answer their enquiries, and update systems in a timely and highly accurate manner. The postholder will also provide other administrative support as required.

This is a fast-paced role, and the successful candidate will need to be able to balance competing priorities and deadlines. 

Please note that cases managed by the TRA may contain sensitive and/or disturbing material.

This role will encompass a broad range of tasks and responsibilities. These will include: 

• Completing administrative duties and provide administrative support.
• Maintaining a user centred approach.
• Contact with stakeholders, responding to email and telephone queries accurately and efficiently.
• Collaborating with internal colleagues to support the work of the TRA.
• Work confidently with various information management systems and use a database system to input data, action change of detail requests and search records.
• Ensuring information about cases is kept up to date and secure.
• Adopt an approach of continuous improvement in the role.

The successful candidate will be enrolled into a Level 3 Public Sector Compliance Investigator apprenticeship. This is an excellent opportunity to gain the knowledge and skills required for our work. 

Level 3 Apprenticeship

As the roles includes completion of the Public sector compliance investigator and officer Apprenticeship (Level 3) please check the eligibility requirements below using the apprenticeship standard: Public sector compliance Investigator and officer / Institute for Apprenticeships and Technical Education

You must have lived in the UK for 3 years prior to apprenticeship start date and not be undertaking another apprenticeship at the same time.

You must not already have a substantial amount of the skills and knowledge that is covered in the contents of the apprenticeship standard.

You must not have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.

Please do not apply if:

• You already have all the skills and knowledge that is covered in the contents of the apprenticeship standard.
• You have already worked in a similar role, or your previous learning, and/or work experience covers the contents (Knowledge, Skills, and Behaviours) of the apprenticeship standard.
• You have a degree (or equivalent) in regulatory or compliance investigation.

Part of this apprenticeship is to complete a level 2 English and Maths functional skills qualification. If you have already achieved GCSEs in English and Maths at Level 4 (grade C) or equivalent or a higher grade, you will not need to complete the functional skills qualification.

At the enrolment stage, the individual's eligibility will be checked by the training provider.

Person specification

Essential Criteria: 

Successful candidates must demonstrate that they meet all these criteria: 

• A pro-active, motivated and self-starting individual who is able to work with minimal supervision. Can work quickly, efficiently and is able to balance competing priorities and deadlines. 
• Possess excellent interpersonal skills and be able to confidently communicate and influence in a range of styles with a diverse set of internal and external stakeholders.
• Be customer focused, understanding and being responsive to the needs and requirements of customers within the TRA, the wider department and externally.
• Able to work with different IT systems, including Microsoft Office or similar software.

Assessment against the Essential Criteria will occur during both stages of the selection process. Your personal statement should include details of how you meet all of the essential criteria.

Benefits

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK, with an average employer contribution of 27%.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the King’s Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

Most DfE employees will be working a hybrid pattern, spending at least 60% of their time in an office or work setting. Changes to these working arrangements are available in exceptional circumstances but must be agreed with the line manager and in line with the requirements of the role.

Travel to your primary office location will not be paid for by DfE, but costs for travel to an office which is not your main location will be covered.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

Stage 1 – Application & Sift

You will be asked to provide a CV and Statement of Suitability as part of the application process. You will be assessed based on your demonstration of the essential criteria for this role.

You should include details of your employment history and outline your previous skills and experience in your CV. 

Your statement of suitability (max 750 words) should outline how you meet the essential criteria as detailed in the person specification and should include examples as evidence. 

In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.

Stage 2 – Interview

Candidates that successfully pass the sift will be invited to interview.

At interview you will be asked questions to assess your experience in line with the essential criteria listed above. 

We will also ask you some strength based questions. 

Feedback will only be provided if you attend an interview.

Interviews are likely to be held in week commencing 5 February 2024 

Interviews will be conducted in-person at the TRA offices in Coventry.

Other Information

We reserve the right to raise the minimum pass mark in the event of a high volume or strong field of candidates.

Please be aware that this role can only be worked in the UK from the location options provided and not from overseas.

The government is committed to supporting apprenticeships, enabling people to learn and progress in a role whilst earning. We want to monitor the number of people who have completed apprenticeships who are now applying to progress further in their career and are asking this question to all candidates, on all vacancies. You will be asked a question as part of the application process about any previous apprenticeships you have completed. Your response to this question will not affect your application and it is not a requirement of the role to have completed a previous apprenticeship.   

If successful and transferring from another Government Department a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Department of Education of your intention by emailing Pre-Employment.Checks.DFE@education.gov.uk stating the job reference number in the subject heading.

Department for Education do not cover the cost of travel to your interview/assessment unless otherwise stated.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Candidates will be posted in merit order based upon location preference. Where more than one location is advertised you will be asked to state your preferred location.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

Terms and conditions of candidates transferring from ALBs and NDPBs

Bodies that are not accredited by the Civil Service Commission and are not able to advertise at Across Government on Civil Service jobs will be treated as external new starters and will come into DfE on modernised terms and conditions with a salary at the band minimum.

Bodies that are accredited by the Civil Service Commission but do not have civil service status will be offered modernised terms and will not have continuous service recognised for leave or sickness benefits. Salaries should be offered at band minimum, but there is some flexibility where this would cause a detriment to the individual.

Bodies that are accredited by the Civil Service Commission and do have Civil Service status will be treated as OGD transfers. Staff appointed on lateral transfer will move on to pre-modernised DfE terms (unless they were on modernised terms in their previous organisation). Staff appointed on promotion will move on to modernised DfE terms. Staff will transfer over on their existing salary (on lateral transfer) and any pay above the DfE pay band maximum will be paid as a mark time allowance. Staff moving on promotion will have their salaries calculated using the principles set out in the attached OGD transfer supplementary information.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

Contact Department of Education via centralrecruitment.operations@education.gov.uk soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Any move to Department for Education (DfE) will mean you will no longer be able to carry on claiming childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.