About the job

Job summary

We are seeking an experienced Administrator to join our team in Birmingham, on a fixed term contract. As the Casework Administrator, you will contribute to the crucial work of our casework and investigations secretariat function.

Job description

Your Role

As the Casework Administrator within Enforcement, this administrative role is critical to ensuring that the Commission’s priorities are met, and focus remains on protecting consumers and raising standards.

Your role will also involve:

- Support the IMG CMG Co-ordinator in ensuring that all secretariat functions are delivered including effective planning, resourcing, monitoring, reporting and risk management.
- Attendance and secretariat support at casework meetings.
- Liaise with internal colleagues at all levels of the organisation.
- Assist in the delivery of quality assurance including monitoring the delivery of case management plans, future planning cycles and agreed actions.
- Working to tight deadlines and targets whilst managing a demanding administrative workload.
- Ability to arrange a high volume of meetings at short notice.
- Updating various action/tracker logs and tasks which are spreadsheet based and monitoring of group Outlook inboxes.
- Proofreading and letter preparation to support the IMG CMG Co-ordinator.
- Provide support to Senior Managers in the preparation of the Annual Report, Annual Review and monthly Chief Executive Officer Report to Board.
- Monitor responses and delivery of lessons learned activity following finalisation of Complex Casework.
- Assist with ad hoc projects.

Person specification

The successful candidate will have the following skills and experience:

- Experience of working in a dynamic environment.
- Experience of minute taking.
- Ability to learn quickly and to think laterally and anticipate responses or actions in advance.
- Excellent planning and organisational skills with the ability to recognise and manage priorities.
- Ability to work with individuals at all levels of the Commission and able to strengthen existing relationships with external stakeholders.
- Previous experience working to tight deadlines and targets and managing a demanding administrative workload.
- Fully conversant with Microsoft Word, Excel, PowerPoint, internet and Outlook to an intermediate level.

Desirable:

- Project management experience in an operational environment.
- Good working knowledge of regulatory environments/operations.
- Proven analytical skills with ability to summarise and communicate complex information and identify key points.

Benefits

- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days extra annual leave

Things you need to know

Selection process details

Please apply on our careers portal.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.