About the job

Job summary

This position is based Nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

Operations Case Manager (EO)

About the Parole Board:

The Parole Board is an independent court-like body that carries out risk assessments on prisoners to determine whether they can be safely released into the community. We do that with great care and public safety is our number one priority. All Parole Board decisions are solely focused on whether a prisoner would represent a significant risk to the public after release.  Not all decisions Members make are popular, but they make these decisions fairly and objectively.

The Board is made up of about 190 secretariat staff based all over the country but maintaining an office presence in London, and approximately 340 Members who make decisions on risk and hold hearings at prisons around the country.

The Parole Board is an executive non-departmental public body, sponsored by the Ministry of Justice.  Staff who work for the Parole Board Secretariat are Public Servants and not Civil Servants.

You will be required to spend 20% of your time in person contact. This is either at the Head Office, a Ministry of Justice (MoJ) hub office, with Parole Board colleagues, members or MoJ colleagues, or in training. If you are a national candidate, please be aware that if successful, you will be expected to attend the Canary Wharf office at least quarterly for team or staff meetings. Travel for these purposes will be reimbursed for national employees. This role will require some travel outside of these requirements.

There may be a requirement to work at a local prison site for no more than 20% of your working time, to maintain the Board’s strong working relationships. Your workplace would be in the administrative area of the prison, and you would not be expected to have contact with prisoners, without prior agreement. You would be accompanied by a member of Parole Board staff for your first time there.

About the role:

An opportunity has arisen within the Parole Board Operations team to become a Case Manager; the purpose of this role is to manage allocated cases ensuring all relevant stages of the parole process and other appropriate systems are completed within prescribed deadlines. You will work alongside colleagues and Team Leaders to provide to provide secretariat support to our members.  

Person specification:

As a core component of the Case Management function at the Parole Board, the candidate must be able to plan their work in order to identify potential issues and address these before they become a problem; be proactive in their approach and seek to resolve problems with minimal supervision; be able to liaise and challenge stakeholders in order to deliver results; be self-motivated and be able to manage setbacks to case progression.

Main Duties:

•    Proactively manage Parole Board cases to ensure, timely case progression by making full use of the case management system as well as procedures and policies.
•    Work with stakeholders and Parole Board members to ensure that reports are provided in a timely manner.
•    Undertake regular reviews of the cases in your caseload to identify potential risks to an effective Parole oral hearing, anticipating any likely issues, working with stakeholders to resolve them prior to the oral hearing.
•    Challenge blocks and delays to case progression and take responsibility for initiating solutions, involving others where necessary.

•    Ensure that all parties are kept regularly up to date with the current progress in a case leading up to the oral hearing.

•    Provide secretariat support to Members, progressing cases in your workload specifically to pre-empt, understand and support member needs and evidence requirements, for them to undertake effective decision making.

•    Work well as part of a team to ensure that you support your colleagues; providing training and support where required, including covering for periods of absence in your team.  

•    Potential for oversight and line management of a small number of administrative staff (AO) ensuring they are able to support the work of case managers.
Experience required for the post: 

Have a proficient level of IT including use of email, MS word and MS Excel
Behaviours

We'll assess you against these behaviours during the selection process:

•    Delivering at Pace
•    Communicating and Influencing  
•    Working Together

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Check. 
 

Selection process details
This vacancy is using Success Profiles and will assess your Behaviours and Strengths. At the sift stage, you will be assessed only against Behaviours.
Should a large number of applications be received, the initial sift may be conducted using a lead behaviour. This will be the behaviour which is listed first in the job advert.

This is a rolling recruitment campaign. The advert for this campaign may be closed earlier than planned if the desired number of successful applicants is achieved prior to the closing date.

Any persons successful in gaining an interview will need to provide photographic ID, and two items which prove address dated within the last 3 months. Failure to do this may result in the successful applicants’ offer being withdrawn.

If you are part of the Civil Service and are applying for a job in a non-departmental public body (NDPB) (or vice versa) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

Salary 
The national salary range is £23,735 - £27,973, London salary range is £25,081 - £32,259. 
Your salary will be dependent on your base location. The starting salary for new Parole Board employees will usually be at the bottom of the relevant PayScale unless there are exceptional circumstances.  For candidates coming to the Parole Board from other government departments, we will match their current salary within the grade pay band subject to the band maximum.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £23,735, Parole Board contributes £6,432 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Strengths.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.