About the job

Job summary

DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of defence avionics, electronics and components to provide high-quality, cost-effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for Defence.

The role will require you to provide a single point of contact for customers and provide support in relation to the calibration laboratory which calibrates all General Purpose MOD Test Equipment. 

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

Job description

Responsibilities of the role include the following:

• Provide a calibration support service, acting as TEPL’s first point of contact to internal and external customers, including MOD units worldwide, suppliers, asset managers and sub-contractors, and to DECA’s calibration technicians.
• Resolve customer issues promptly and effectively.
• Arrange and manage priority calibration requests.
• Update and maintain physical records and data on the TEPL asset and workflow systems and the customer details database. Provide calibration data and paperwork to end users.
• Develop and maintain customer relationships and advise of expected delivery dates.
• Liaise with subcontractors to progress equipment.
• Manage the disposal of failed calibration equipment; physically move the failed equipment to the dispatch area and update relevant systems/customers.
• Assist in the improvement of processes, standards, best practice and efficiency.
• Adhere to quality requirements of the business.
• Produce and answer Discrepancy Reports for customers.

Person specification

Essential Criteria:

• Experience of working in a Customer Service environment
• Experience of interrogating and updating IT systems
• Excellent communication skills, especially over the phone and by electronic means

Benefits

Alongside your salary of £22,206, DE&S Deca contributes £5,995 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

At application you will need to provide your CV and a personal statement of up to 500 words evidencing against the essential criteria, as well as your overall suitability for the role.

At interview you will need to provide specific competency examples against the following behaviours:

• Communicating and Influencing
• Delivering at Pace
• Working Together

We will also ask strengths based questions at interview. 

All employees joining DE&S Deca who are new to the Civil Service will be subject to a six-month probation period, which will be effective from the employment start date.

A smoke-free organisation As of 31st December 2022, we’re a completely smoke-free organisation, with the use of all tobacco products, e-cigarettes and vaping devices prohibited on DE&S Deca sites.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.