About the job

Job summary

This position can be based at AMERSHAM MAGISTRATES' COURT AMERSHAM, HP6 5AJ, ASHFORD EMPLOYMENT TRIBUNAL ASHFORD, TN23 1YB, Aylesbury County, HP20 1XD, AYLESBURY CROWN AYLESBURY, HP20 1XD, AYLESBURY MAGISTRATES AYLESBURY, HP21 7QZ, BASILDON COMBINED BASILDON, SS14 2EU, BASILDON MAGISTRATES BASILDON, SS14 1EZ, Brighton County, BN2 0RF, BRIGHTON FAMILY HEARING CENTRE BRIGHTON, BN2 0JD, BRIGHTON MAGISTRATES BRIGHTON, BN2 0LG, Bury St Edmunds County, IP33 1TR, BURY ST EDMUNDS MAGISTRATES BURY ST EDMUNDS, IP33 1HF, Cambridge County, CB2 1BA, CAMBRIDGE CROWN CAMBRIDGE, CB1 1BT, CAMBRIDGE MAGISTRATES CAMBRIDGE, CB2 3AX, CANTERBURY COMBINED CANTERBURY, CT1 1ZA, CHATHAM MAGISTRATES CHATHAM, ME4 4JZ, Chatham Medway County, ME4 4DW, Chelmsford County, CM2 0QR, CHELMSFORD CROWN CHELMSFORD, CM1 1EL, CHELMSFORD OSPREY HOUSE MAGISTRATES CHELMSFORD, CM2 5PF, CHELMSFORD PRIORY PLACE CHELMSFORD, CM2 0PP, Colchester County Court, CO3 3EG, COLCHESTER MAGISTRATES ADMINISTRATION OFFICES, CM2 5PF, CRAWLEY MAGISTRATES CRAWLEY, RH10 8BF, Dartford County, DA1 1DX, Dartford Magistrates, DA12 2JW, FOLKESTONE MAGISTRATES FOLKESTONE, CT20 2DH, GREAT YARMOUTH MAGISTRATES GREAT YARMOUTH, NR30 1PW, Guildford County, GU1 4PS, GUILDFORD CROWN GUILDFORD, GU1 4ST, GUILDFORD MAGISTRATES GUILDFORD, GU1 4PS, HASTINGS MAGISTRATES HASTINGS, TN34 1ED, Hertford County, SG13 9HT, HERTFORD MAGISTRATES HERTFORD, SG14 1DH, High Wycombe County, HP11 1LR, HUNTINGDON COMBINED HUNTINGDON, PE29 3DW, Ipswich County, IP1 1EJ, IPSWICH CROWN IPSWICH, IP1 2AG, IPSWICH MAGISTRATES IPSWICH, IP1 2AP, KING'S LYNN MAGISTRATES KINGS LYNN, PE30 1PQ, LEWES COMBINED LEWES, BN7 1YB, LUTON CROWN LUTON, LU1 2AA, LUTON MAGISTRATES LUTON, LU1 5BL, MAIDSTONE COMBINED MAIDSTONE, ME16 8EQ, MAIDSTONE MAGISTRATES MAIDSTONE, ME15 6LL, MARGATE MAGISTRATES COURT, CT9 1LG, Margate Thanet County, CT9 1RL, Milton Keynes County, MK9 2DT, MILTON KEYNES MAGISTRATES MILTON KEYNES, MK9 2AJ, NORWICH MAGISTRATES NORWICH, NR3 1UP, OXFORD COMBINED OXFORD, OX1 1TL, OXFORD MAGISTRATES OXFORD, OX1 1RZ, PETERBOROUGH COMBINED PETERBOROUGH, PE1 1EJ, PETERBOROUGH MAGISTRATES PETERBOROUGH, PE1 1ED, Reading County, RG1 1HE, READING CROWN READING, RG1 3EH, READING MAGISTRATES READING, RG1 7TQ, SEVENOAKS MAGISTRATES SEVENOAKS, TN13 2HT, Slough County, SL1 2HE, SLOUGH MAGISTRATES SLOUGH, SL1 2HX, Southend-On-Sea County, SS1 2AW, SOUTHEND-ON-SEA MAGISTRATES SOUTHEND-ON-SEA, SS2 6EG, St Albans County Court, AL1 3JW, ST ALBANS CROWN ST ALBANS, AL1 3JW, St Albans Magistrates, AL1 3JW, Staines County, TW18 1XH, STAINES MAGISTRATES STAINES, TW18 1XH, STEVENAGE MAGISTRATES ADMINISTRATION OFFICES, SG1 3SS, Watford County, WD17 1EZ, WATFORD EMPLOYMENT TRIBUNAL WATFORD, WD17 1HU, The Law Courts, Hurst Road, Horsham, West Sussex, RH12 2ET, MoJ Luton Justice Centre, LU1 2LJ

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

HM Courts and Tribunals Service  

Directorate: South East/London Region - Legal

Job Title: Business Support Officer

Location: Can be based at any South East/London office (travel to inner London sites will be required)

Duration: Permanent Contract

Pay Span or equivalent: EO

Background:

An opportunity has arisen for a Business Support Officer to primarily provide support to the Head of Legal Operations but will also provide support to the Head of Crime. The successful candidate will require exceptional organisational skills, excellent communication skills and strong attention to detail. The candidate would also benefit from having some understanding of diary management and HMCTS priorities.

The key purpose of the role is to:

Provide high quality, effective administrative support for the Head of Legal Operations/Head of Crime. This will include comprehensive and proactive diary management involving scheduling meetings, some level of inbox management, overseeing travel plans, preparing meeting paperwork for the Head of Legal Operations/Head of Crime and the Business Support Manager and providing a range of administrative support as required.

Key Responsibilities:

The post holder is required to work in a flexible and proactive way in carrying out the following duties, along with any reasonable requests by line management which are commensurate with the grade and level of responsibility of this post.

Administration

• Manage the HoLO diary, making best use of their time and prioritising appropriately – this will involve working closely with other offices to schedule meetings whilst allowing sufficient desk time etc;
• Monitor the Inbox as directed by the Business Support Manager
• Ensure that the HoLO is prepared for meetings - collate papers and commission briefings where appropriate;
• Deal with requests promptly, organise meetings, including room bookings and managing conflicting requests, book equipment as required and issue calendar invites, agendas and papers to delegates;
• Arrange travel in line with MoJ policy;
• Arrange visits across the Region, organising briefings from relevant members of the team and making all necessary domestic arrangements.
• Attend meetings as required to take minutes and record action points. Set up systems to track and monitor action points from meetings, ensuring these are followed up and resolved using appropriate means of escalation.
• Provide administrative support as required.

Operations

• Work with the Business Support Manager to ensure that returns and reconciliations are completed accurately and on time.
• Make recommendations towards continuous improvement and implement changes to systems and processes as required.
• Apply continuous improvement principles, tools and techniques to working practices to improve efficiency of operations.

Stakeholder management   

• Create and maintain strong links with key internal and external stakeholders including judiciary and regional managers.

Accountability          

• Reporting to the Business Support Manager.

Essential Skills & Criteria:

We’re looking for a highly motivated and resilient person who also meets the following essential criteria:

• Excellent communication and organisational skills
• Producing work to a high standard and attention to detail
• Strong customer focus and service skills
• Experience of delivering against tight timescales and prioritising work
• Experience of diary management or secretariat duties

Location:

The post will be located in any SE/London office but travel to inner London sites will be required.

Operational Delivery in HMCTS:

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

• Face-to-face roles in HMCTS for example a court usher
• Contact Centre roles in HMCTS for example call centre advisers
• Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people.  This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Application Process:

To apply for this position please complete the online application form, ensuring you submit the following application documents:

• A 250-word statement of suitability. Here, you will need to demonstrate (in a maximum of 250 words) that you have the experience required to successfully perform the role. We are specifically looking for evidence against the ‘Key Responsibilities’ and ‘Essential Criteria’, and;
• A 250-word suitability statement against the following Success Profile Behaviour (Level 2)

• Making Effective Decisions

 

If selected for interview, please note that it will be held face to face.  The above Success Profile Behaviour (Level 2) will be tested / assessed at interview along with Communicating and Influencing, Managing a Quality Service, and three Strengths.

Further information on Success Profiles Behaviours, as well as required standards for this post (Level 2) can be found at:  https://www.gov.uk/government/publications/success-profiles

If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies requiring the same skills and experience could be offered to candidates on the reserve list without a new competition.

We welcome and encourage applications from everyone, including groups currently underrepresented in our workforce and pride ourselves as being an employer of choice. To find out more about how we champion diversity and inclusion in the workplace, visit:

https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity

The MoJ is proud to be Level 3 Disability Confident. Disability Confident is the approach through which we offer guaranteed interviews for all people with disabilities meeting the minimum criteria for the advertised role as set out in the job description.

Terms & Conditions:

Flexible working options

HMCTS offers a flexible working system in many of its offices.

Job Sharing and Reduced Hours

All applications for job sharing or reduced hours will be treated fairly and on a case by case basis in accordance with the MoJ’s flexible working policy and equality policy.

Excess Fares and Relocation Allowances

This job is not eligible for relocation allowances, but excess fares may be considered in accordance with MoJ’s excess fares allowance policy.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.