About the job

Job summary

Please refer to job description.

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Business Support Officer

Fixed term for 12 months

Salary £31,169 - £32,760

This is an exciting opportunity to join our award-winning public sector creative agency, working on a broad range of projects that make a difference to people’s lives. Since 2014, we have been helping government departments solve their communications challenges and change behaviour. Now you can be part of our mission to help our clients deliver highly effective communications – because public sector communications matter.

At Design102 we have always believed our individual differences help us to make a difference. This means we are an inclusive employer: we value all kinds of diversity, and encourage applications from talented candidates no matter your background or circumstances.

The purpose of this role is to provide business support to the Studio Manager, client services team and the wider management team to ensure that the day-to-day operation of the studio runs smoothly and efficiently.

Your main responsibilities will include:

•    monitoring the Design102 mailboxes, and making sure that clients receive a timely response to enquiries 
•    requesting PO numbers from clients when necessary 
•    providing reports to client services/management as requested regarding client jobs and spend
•    supporting the Studio Manager with team budgets, financials and recording office expenditure
•    working with your line manager to develop new processes to improve the quality of service
•    working as part of a team with wider communication colleagues and digital specialists 
•    providing advice and information, advocating a digital-by-default approach when appropriate, encouraging value for money and placing customer service at the heart of everything we do
•    running management information, timesheet and monthly client number reports and providing feedback to the management team 
•    chasing outstanding timesheets
•    taking responsibility for Information Data Management for Design102. This means ensuring team e-learning is recorded, removing inactive Panacea clients and checking that video release forms are completed and filed in collaboration with the video manager
•    following up with clients to ensure feedback request forms have been filled in and final assessments on projects have taken place
•    managing access to the Government Information System portal as a site administrator, including branding queries and supplying assets as required
•    exporting schedule data for weekly back up purposes
•    completing unplanned tasks as required

It’s essential that you have:

•    an excellent knowledge of Microsoft Office (particularly Excel) 
•    excellent written and verbal communication skills 
•    an ability to work on your own initiative or as part of a team
•    the ability to prioritise tasks and work under pressure
•    organisation skills and a keen eye for detail 
•    an enthusiastic and pro-active attitude

Your application should include your CV and cover letter. 

When you click to apply, you’ll be taken to the Justice Jobs portal.

You can find out more about us at design102.co.uk 

Person specification

Please refer to job description.

Benefits

Alongside your salary of £31,169, Ministry of Justice contributes £8,446 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.