About the job

Job summary

We don't have a one-size-fits-all approach when it comes to Business Support. Protecting the UK from serious and organised crime involves a diverse range of hard-working individuals who bring with them a varying degree of experience.
 
You will need to have strong communication skills with a keen eye for detail, the ability to work together within your own team and across other areas, and be organised in your approach. You'll be someone who trusts their own judgement and has confidence in making decisions. While you're comfortable taking ownership of your work, you also relish a challenge and enjoy solving complex problems and planning ahead.

You may have decided that you’d like a career in one of these areas: perhaps you’d like to go further in intelligence, or develop your career in economic or cybercrime. Otherwise you may just want to start to learn the ropes before you decide where you head to next.

Job description

At the NCA, you'll to be engaged in a diverse range of fulfilling work in support of our operational teams. You’ll work in a collaborative environment that places a strong emphasis on teamwork and where we embrace individuals from varied backgrounds, of different ages, and with a wide range of skills. Our Business Support roles (HR, CBS, Strategy, Investigations and Intelligence) are essential to all areas of core enabling capabilities and the wider agency. You could be working in a team supporting intelligence gathering, or working as part of a team that ensures the smooth running of a command. Your work will be administrative and you will be a vital part of the team you support with your views and contributions valued as we focus on protecting the public from serious and organised crime.
 
Whether you've just left university, considering a career change or see this as a stepping stone into the larger organisation - our Business Support roles can help you to reach the next step in your career. There are many opportunities to develop your skills, making a substantial impact within your role and gain a valuable insight into the workings of the National Crime Agency. We also welcome applications from those who need a more flexible job to work around other responsibilities and from those who have decided that a support role is exactly where they need to be.                
 
You will be placed in one of the many operational and corporate areas of our business, collaborating with colleagues across the different business areas and supporting their vital work. In this role, you will be placed within a particular Business Area of your preference. You will build a foundation and in-depth understanding of your business area whilst still having a view of the bigger picture with other business areas within the Agency. Therefore you’ll get a real understanding of the areas you work in, building relationships, developing in-depth expertise and an understanding of how it all fits together. With a real understanding of how the agency operates, you may choose to remain in your command or profession and take your career much further, supported by our internal training programmes. Depending on your location you could gain qualifications and accreditation to help you to progress. Alternatively your career may take you elsewhere into one of our many exciting corporate or operational areas across the agency. All of our officers will have the chance to steer their career and apply for a range of roles across the NCA.  

You could work in one of a number of areas: Intelligence, Investigations, Strategy & Change, HR & Recruitment, Finance, Legal, Information Management, Fleet, Policy & Compliance, Sustainability, Estates or Commercial.  

You may have a keen interest in one of these areas over another, and on your application form you’ll be invited to express a preference in a particular area. You’ll provide the administrative support necessary to keep these areas running. 

This role may involve occasional travel across the UK to other NCA sites.   

Please note: Locations listed are business area dependent and business area preference will be taken into account from the application form when posting successful applicants.

***To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role***

Person specification

As we are recruiting for multiple positions, core daily responsibilities may include, but are not limited to, tasks such as:

• Monitoring budget expenditures                                                                       
• Preparing & checking important case paperwork and kit                                 
• Collaborating with internal teams to raise requisitions and purchase orders
• Producing monthly reports & developing dashboards of data for presentation
• Assigning work to be completed and monitoring performance
• Managing training courses and coordinating recruitment campaigns
• Dealing with suppliers and providing a service to internal customers             
• Coordinating fleet vehicles & ensuring their upkeep
• Facilitating and minuting meetings with both internal and external partners
• Supporting the delivery of change projects with logs and registers updated
• Identifying areas for improvement and innovation to improve efficiency
• Developing your knowledge and understanding of crime threats to support the multi-agency response                                                                               
• Searching, collating and analysing data from multiple sources and data systems to identify potential intelligence gaps.

Benefits

Alongside your salary of £24,557, National Crime Agency contributes £6,630 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

If you wish to apply for this vacancy, you must submit your application by 23:55 on Sunday 7th April 2024. 

Sift Process 

You will be asked to complete a CV as part of the application process Your CV should set out your career history including training and qualifications, with key responsibilities and achievements. Please ensure that each entry of your career history also has a few sentences outlining a description and the key elements of that role, and that you provide reasons for any gaps within the last two years. Please ensure the dates of any accreditations you are relying on are entered onto the CV. Experience criteria can also be assessed from CV.  

• CV – CV will not be scored; this is used for information purposes only.
• 3 x Technical / Experience skills via a 250 Statement of Suitability per criteria. 

For further application guidance please visit https://www.nationalcrimeagency.gov.uk/careers/applying-and-onboarding

Once submitted your application will be acknowledged by the Government Recruitment Service.

 Please note depending on the volume of applications a Longlist at sift may be conducted on following criteria:

• Excellent interpersonal, time management and organisational skills.

Candidates must pass this criteria for their application to be progressed.

A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.

Failure to address any or all of these may affect your application.

Sift results are expected to be released w/c 29th April 2024.

Interview Details 

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence. 

Interview will consist of Behaviour and Technical based questions. 

Interviews will take place throughout May 2024 - locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as detailed within this advert.

The above sift and interview dates are an indicative timeline.

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.

Full details of the assessment process will be made available to shortlisted candidates.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Any instances of plagiarism including copying of examples/answers from internet sources will result in a withdrawal of your application. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Interview Outcome 

Candidates will be alerted of the outcome of their interview via their CS Jobs Portal.  We will be retaining a candidate pool of successful applicants to draw from as vacancies arise for up to 12 months.

If your application is successful and we are unable to offer you a post immediately, you will be invited to join our reserve list. If over the next 12 months we are able to offer you a position, we will contact you as soon as possible. 

Once we make you an offer you will then go through our vetting and pre-employment checks processes.

All Appointments will be made in location merit order. 

Multi-Location

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.

Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.

Hybrid Working

Here at the NCA we have a hybrid working arrangement in place enabling officers to work a proportion of their role remotely. Eligibility and the degree of home working will vary depending on the requirements of the role. Further details can be discussed at offer stage.

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via ncarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Inclusion and Accessibility

We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process. For details of the available group please visit https://www.nationalcrimeagency.gov.uk/careers/benefits-and-support

In order to monitor the effectiveness of the National Crime Agency’s Diversity & Inclusion strategy, the NCA require certain personal details about you on submission of your application. Please note that this will be treated in confidence and will not impact your application. You will be asked to complete an E-consent survey asking for permission to share this data with the NCA to be used for statistical/monitoring purposes only, refusal of consent to share the information will not impact your application.

If you are experiencing accessibility problems with any attachments on this advert, please contact ncarecruitment.grs@cabinetoffice.gov.uk

Additional Information 

• The NCA is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
• Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
• Successful candidates may be required to undertake a medical. If required, the medical will take place in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
• If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted. You will remain on the reserve list for a max of 12 months.

VETTING REQUIREMENTS SC

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

We encourage all candidates to visit the NCA careers page for further information please visit https://www.nationalcrimeagency.gov.uk/careers

If you have any specific queries about the role that are not covered by the candidate pack, please contact:

ncarecruitment.grs@cabinetoffice.gov.uk

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.