About the job

Job summary

Job title – Business Support Manager

Profession- Business Support  

Directorate – Health Protection Operations

Full Time equivalent - 37.5 hours

No of Roles – 1

Contract Type – Fixed Term Contract for 12 months

Location – 10 South Colonnade , Canary Wharf, London, E14 4PU

Working Pattern – Full Time /Flexible Working / Part Time / Job Share / Hybrid

Grade & Salary – Grade HEO. Inner London – £34,463- £41,478 per annum.

New entrants to the Civil Service are expected to start on the minimum of the pay band.

The internal roles rules apply to existing Civil Servants, i.e. level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive 10% increase. Either case is determined by whichever is the highest.

This role is to be appointed under Civil Service Terms & Conditions. Full details on the T&C’s are found https://www.ukhsa.reed.com/.

Closing Date – 08/07/2024. 23:55pm. Late applications will not be considered.

Interview Date – TBC

Job description

We have an exciting opportunity for a Business Support Manager to join the business operations team in London Health Protection which is responsible for the operational delivery to the London region. The post is a fixed term role backfilling maternity leave and will report to the Business Operations Manager.

The successful post holder will have responsibility for, but not subject to the following functions; business administration, finance, HR, resourcing, inbox management, onboarding and inductions.

UKHSA operates a hybrid working approach for workplace based roles where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. 

As a hybrid worker, you will usually spend a minimum of 60% of your contracted hours (averaged over a month) working at UKHSA’s locations, and/or a partner or stakeholder location. That is approximately 3 days a week in the office (pro rata) and the rest of your time working from home.

For further information or an informal discussion about the post, please contact the London Recruitment Team – LondonHPOps.recruitment@ukhsa.gov.uk.

 

Overview of Job

Your key responsibilities will include:

• Building collaborative relationships with stakeholders
• Support in maintaining staffing records and compliance
• Support the efficient delivery of resourcing for the London region including induction process
• Inbox management
• Support in carrying out and maintaining UKHSA HR processes and policies
• Support finance processes, such as raising POs and processing invoices

 

Main Duties of the Job

• Provide operational support to a range of corporate functions which may include finance, , HR, governance, business continuity, risk management, staff engagement and internal communications.
• Identify opportunities to make improvements to business processes within individual functions and across the Directorate or for the Director’s office.

• Provide secretariat and managerial support to the senior management team and other internal meetings and/or external networks.
• Deputise for Business Operations Manager (if applicable) to cover absence and holidays.
• Support the Directorate to deliver on the business plan and key priorities in a timely and responsive fashion.

 

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Person specification

Essential criteria

• Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
• Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
• Reflect on own work, continuously seek, and act on feedback to improve own and team’s performance.
• Communicate clearly and concisely both orally and in writing. Take time to consider the best communication channel to use for the audience, including making the best of digital resources and considering value for money.
• Experience of undertaking secretariat functions / administering meetings, events.
• Experience of writing and preparing reports for senior colleagues and / or meetings.
• Experience or understanding of budget management, business planning and business continuity processes.
• Ability to work without supervision working to tight and often changing timescales.
• Ability to organise one’s own work and that of the team.
• Ability to work in a continuously changing environment.
• Ability to lead a team and effectively manage team dynamics to drive forward a shared goal.
• Experienced in IT skills, advanced Microsoft Office skills, including Word, Outlook, Excel, PowerPoint,
• Educated to degree level/NVQ 6 in relevant subject or equivalent experience in a similar area of work.
• Experienced of use of systems to order goods and services and an understanding of relevant policies and procedures.
• You are detail-focussed, you ensure everything is accurate and error free.
• You take a positive approach to tackling problems and find ways to identify suitable solutions.

 

Benefits

Alongside your salary of £34,463, UK Health Security Agency contributes £9,305 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Stage 1: Application & Sift

As part of the application process you will be asked to provide a Personal Statement / Statement of Suitability in no more than 1250 words. We will be assessing essential criteria at sift.

This should outline your skills, experience, and achievements, providing evidence of your suitability for the role, with particular reference to the experience criteria or the essential criteria (outlined in the person specification section).

 You will also be asked to provide information within the ‘Employer/ Activity history’ section of the application form. This is equivalent to the information you would provide on a CV, setting out your career history. This will be used in the sifting process and will be scored.

Please note: The system will allow you to write up to 1500 words but please do not exceed 1250 words. We will not consider any words over and above this number.

 Feedback will not be provided at this stage.

 

Stage 2: Panel Interview

All candidates who are successful at the sift stage will be invited to remote interview via Microsoft Teams.

This interview will assess your experience & strengths and will consist of competency based questions on the essential and desirable criteria listed in the advert

 

Reserve List:

Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.

If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.

Benefits

• You will be a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- https://www.civilservicepensionscheme.org.uk/joining-the-pension-scheme/benefits-of-the-pension-scheme/
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• Range of health and wellbeing support

 

Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare.

 

DBS

 

People working with government systems must complete Basic Personnel Security Standard (BPSS) checks which includes a disclosure and barring security check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed for this role is BPSS however there may be a requirement for this role to be SC cleared and you should familiarise yourself with the criteria of security clearance.

 

This role is open to external applicants (anyone) from outside the Civil Service (including by definition internal applicants. Appointments to roles within UKHSA will be made in accordance with the Civil Service nationality rules. These can be found at https://www.gov.uk/government/publications/nationality-rules This job is broadly open to the following groups:

• UK nationals
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the Republic of Ireland
• Nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• Relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• Relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• Certain family members of the relevant EU, EEA, Swiss or Turkish nationals

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Government baseline personnel security standard

It’s important to note that there are currently exceptions to applications being considered if your conviction relates to any of the following:

• life sentences
• arson
• sexual offences
• hate and terror offences

Some departments will also consider the specific offence against the nature of the business, i.e., a conviction for fraud may rule you out for a finance role

 

 

 

Complaint Process

 

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints1@ukhsa.gov.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

 

Contact Details – Sophie.Rigney@reed.com

 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.