About the job

Job summary

This position is based Nationally

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Business Support Manager to Deputy Director, Technology Services Delivery

Location: National*

Closing Date: 3rd March 

Interviews: From 13th March.

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £32,827- £35,678 London: £37,174 - £40,403

Working pattern: Full Time, Part Time, Job Share, Flexible Working.

Contract Type: Permanent

Vacancy number: 84547

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting a Business Support Manager here at Justice Digital, to be part of our warm and collaborative Strategic Initiatives team, which sits within our Technology Directorate.

We are looking for a highly motivated and organised person to support the Deputy Director, Technology Services Delivery at an exciting time of departmental growth.

As a Business Support Manager, you will provide administrative assistance including but not limited to: Diary and inbox management, coordinating with the Senior Leadership team, submissions of Business Cases, travel arrangements, accommodation and preparation for attendance at external meetings.

The ability to work independently with minimal supervision and to build and maintain effective relationships with a variety of Stakeholders, both internal and external, will be essential.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Supporting the Deputy Director, Technology Services Delivery by managing their workload and priorities through comprehensive, prioritised diary management.
• Organising and preparing for meetings, including gathering documents and attending to logistics of meetings
• Drafting minutes and actions and monitoring progress on actions and other general commissions emerging from meetings.
• Preparing travel arrangements, accommodation and preparation for attendance at external events, including their potential visits to other office locations, external meetings or engagements.
• Drafting, reviewing and sending communications on behalf of the Deputy Director, Technology Services Delivery.
• Overseeing the recruitment and onboarding of new starters along with maintaining the process for any leavers and movers.
• Supporting central requests for information, including Freedom of Information (FOI) and Parliamentary Questions.
• Delivering ad hoc projects to improve operations and the efficiency of the team.
• Maintaining processes, systems and information/records.
• Building and maintaining a strong network across the function and the department.
• Working collaboratively with the wider team to drive business outcomes.
• Managing the teams’ Security clearances as one of the National Security Vetting Contacts (NSVC).
• Supporting the Technology Services Business Manager in key projects to improve the operations and efficiency of the Technology Services department.
• Supporting the department by maintaining people data, learning and development records, email distribution lists and other ad hoc tasks.
• Organising training courses for the wider team.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Travel to London once a week or when required.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• We are committed to nurturing our staff and provide lots of training and development opportunities with learning platforms such as: Linux Academy, O’Reilly, Pluralsight, Microsoft Learning, Civil Service Learning, GDS Academy, etc.
• 10% dedicated time to learning and development with a budget of £1000 a year per person
• Generous civil service pension based on defined benefit scheme, with employer contributions of 26-30% depending on salary.
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Nurturing professional and interpersonal networks including those for Careers & Childcare, Gender Equality, PROUD and SPIRIT
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

 Person Specification

Essential

• Prior experience in a support or administrative role at a senior level; for example Executive Assistant, Senior PA, Office Manager.
• Highly organised with a high level of confidentiality
• Strong communication, both verbally and in writing, at all levels.
• Demonstrable experience working with a range of key stakeholders, building effective working relationships both inside and outside of an organisation.
• IT literate with good working knowledge of Microsoft Word, PowerPoint, and Excel.

Willingness to be assessed against  the requirements for SC clearance

We welcome the unique contribution diverse applicants bring and do not discriminate on the basis of culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £32,827, Ministry of Justice contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and cover letter (no more than 750 words) which describes how they meet the following requirements.

• Prior experience in a support or administrative role at a senior level; for example Executive Assistant, Senior PA, Office Manager.
• Highly organised with a high level of confidentiality
• Strong communication, both verbally and in writing, at all levels.
• Demonstrable experience working with a range of key stakeholders, building effective working relationships both inside and outside of the organisation.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Making Effective Decisions
• Communicating and Influencing
• Managing a quality service
• Working Together

You will also be required to develop and deliver a presentation on a topic which will be provided if you are successfully sifted through to interview.

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. 

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift:

• Prior experience in a support or administrative role at a senior level; for example Executive Assistant, Senior PA, Office Manager.

Should you be unsuccessful in the role that you have applied for, but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and potentially offer you the position without the need for a further application.

A reserve list may be held for a period of up to 12 months from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.