About the job

Job summary

The Industry Codes team is a collection of high performing, collaborative, and flexible staff, working across several new and exciting policy areas. Our work is excitingly varied from advising the Department for Energy Security and Net Zero (DESNZ) on regulatory and strategic issues, developing new approaches to energy code governance, working with stakeholders across the industry including code administrators and code parties, to developing and approving modifications to industry codes crucial for meeting the objectives of the codes and our strategic goals.  

Energy codes play a foundational role in the energy sector. They contain the detailed rules of participation in the energy markets, so are vital to the implementation and enablement of policy change. Codes will play a central role – both as we protect, change, build, and deliver the energy market through our Multi-year Strategy, and in delivering the government’s strategic priorities of net zero, protecting the interests of consumers, and ensuring security of supply. 

As Business Support Manager you will play a key role in enabling policy objectives and realising benefits for consumers through the implementation of policy change in the codes.  

Job description

Key Responsibilities  

The role’s focus will be to work with senior leaders to implement change, understand risks and ensure the delivery of Industry Codes support and decision-making functions.

Work with colleagues in other areas to facilitate delivery, ensuring activities are carried out in line with agreed strategies, priorities and delivery dates.

Deliver individual support activities or projects to improve outcomes and drive effective and efficient delivery across Industry Codes.

Key Outputs and Deliverables 

• Contribute to the success of the Industry Codes team through effective co-ordinate Ofgem’s code modification decision-making function for the industry codes that you will be responsible for.
• Ensure the efficient operation of Industry Codes by overseeing and prioritising the day-to-day code modification co-ordination, meeting objectives, actions, and wider business activities.
• Take a lead role in employee engagement and internal communications activity within Industry Codes.
• Deliver projects or key workstreams that support execution of Enforcement and Emerging Issues’ strategic plan, as required.
• Engage with colleagues across Ofgem to develop shared understanding of problems and collaborate on effective solutions.
• Support the drafting of decision letters, briefings, and submissions, ensuring they meet quality standards and expectations.
• Provide support to the Operational Delivery Profession, including organisation of employee engagement events and internal communications, as required.
• Proactively challenge and evolve thinking within the Directorate and beyond, encouraging the organisation to be more efficient, more effective, and more ambitious, supporting continuous improvement and ongoing business process change.
• Support business continuity activity as required.
• Support the management of key external stakeholders including funding partners and suppliers; managing contracts to ensure smooth delivery of business support services where required.

Person specification

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

Essential Criteria

• Excellent communication skills with the ability to deliver complex messages to a variety of audiences, including Executives/Boards [LEAD].
• Professional experience in an operational delivery / business support role, with proven prioritisation and organisation ability.
• Experience of delivering improvement at a local level and a good track record of development and innovation.
• Significant experience and a track record of delivery, through partnership / collaborative working, at pace.
• Proven ability to assess and judge a situation, providing excellent stakeholder management, negotiation and influencing skills at senior levels, internally and externally.

Desirable Criteria

• Experience in project and programme management of new initiatives, including robust governance, risk management and assurance processes.
• Proven aptitude for leadership through formal or informal management of others.

Benefits

Alongside your salary of £32,498, OFGEM contributes £8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.  

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. 

The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.