About the job

Job summary

Dedicated. Supportive. Unique.  Join an organisation that’s just like you.

Here at Cafcass we support over 140,000 children and their families every year, safeguarding and promoting the welfare of each and every child and ensuring their voice is heard in Family Proceedings, which we’ll sure you agree is very important work.

Let’s make a difference. Together.

Whether you’re one of our Social Workers or work in our Business Services teams then everyone as a critical role to play. And so, if you join us you’ll see further references to ‘Together’ as this is the name of our new relationship-based practice framework. Built around our values, it is at the heart of the work we do and encourages us to be pro-active and to look for the strengths in ourselves and others, to build positive relationships with our colleagues, our partners and with the children and families that we work with.

Working for Cafcass - Cafcass - Children and Family Court Advisory and Support Service

If this is the type of organisational culture you think you can thrive in and you are motivated by making a difference for children and families, then read on.

So, hopefully you're getting a sense that it isn’t just our talented, experienced Social Workers who have a key role to play in supporting some of the most vulnerable children in our society. Behind them are highly organised and effective Business Services teams, of which a {Vacancy Title} is an integral component. But before we tell you about the role, let us tell us about some of the other reasons you should consider joining us.

Job description

As an Administrator- Business Services you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers.  Should you join us your tasks will include:

-monitoring case progression
-receiving referrals from the Court or Cafcass Intake Team
-create / update / close cases within our case management system
-sending letters and information packs to service users
-identify any missing information and follow-up as required
-receive and deal with telephone enquiries
-meet and greet visitors, including service users
-general admin support

Person specification

A key role in helping to ensure the smooth running of our services, here are some things we look for in suitable candidates:

-A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
-Confident and capable of using MS Office applications to a basic / intermediate level
-Clear, confident communicator via email, phone and in person
-Someone who thrives working in a team
-Able to prioritise work in a fast-moving environment with strict deadlines

Benefits

Benefits that really benefit you.

We know you want to be rewarded appropriately, you want time away from work to manage your wellbeing, spend time with those important to you, help to secure your future and be trusted to work autonomously. So, on top of a competitive salary, you’ll have an excellent holiday allowance (28 days + Bank Holidays), a Local Government pension with 19.4% employer contribution, Health and Wellbeing cash plan and the potential to bring your continuous service with you - which could mean you have 33 days holiday from day one - and a wide range of other benefits that collectively makes for a great package with a highly supportive employer.

Things you need to know

Selection process details

We hope you’ve decided this is a role you would like, if so please complete our short application process by reviewing the job description and demonstrating how your skills and experience suit this role. We’d also like to let you know of the timescales we are aiming to work to for this recruitment campaign. This will also help you know when you can expect to hear from us by.

Last date for applications:

Sunday 14th January 2024

Final interview / assessment: 18th and 19th January 2024

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.