About the job

Job summary

Are you an experienced Business Relationship Manager who enjoys networking, building relationships, engaging, challenging, communicating and influencing stakeholders at all levels?

We are looking for enthusiastic and innovative people to join our team and help to shape our vision and deliver real value to the public sector.

We need a Business Relationship Manager who will play an essential role in reaching out across the organisation to:

• Build trusted partnerships
• Engage directly with senior leaders in identifying strategic roadmaps, and understand business problems
• Develop high level requirement for services, assist governance, assess value for priority and bring issues to resolution.

DWP Digital is transforming how we deliver our IT services, and the Citizen Information team is core to how we share and re-use citizen information to drive and support that transformation.

As custodians of people data across more than 100m citizen records, we are responsible for critical services that deliver 24/7 for DWP and other government departments. We already share information with several government departments, and we are about to embark on a range of exciting new initiatives to maximise the re-use of data within DWP and right across the public sector, driving efficiencies and improving citizen journey.

Job description

The Business Relationship Manager within Citizen Information will be resourced as part of the Core Delivery team but will also support the PDU (Product Development Unit) Deputy Director over a wide range of work commissions including recruitment, planning, risk management and accommodation.

This is a high-profile post in a busy, fast paced, environment. The successful candidate will need to understand and manage stakeholder, user, customer, supplier and partner needs through continual engagement, transparency and building good relationships. Key responsibilities include:

• Liaising closely with individual Product Owners to collate and maintain delivery plans at PDU level.
• Managing stakeholders, building effective relationships across DWP Digital, other Government Departments and suppliers through continual engagement and transparency.
• Developing reports and analysis to support PDU management processes.
• Supporting the CI PDU delivery, including consistent and effective communication, managing risks and dependencies.
• Providing coaching and upskilling sessions to colleagues face to face or via Microsoft Teams.
• Managing recruitment campaigns for both permanent and temporary staff on behalf of Citizen Information PDU Deputy Director.
• Administering the progression of commercial vehicles.
• Supporting the Supplier Relationship Review sessions to reflect on business client satisfaction and capture continuous improvement measures.
• Be the Accommodation Lead for the PDU.
• Working closely with the CDS (Core Digital Services) Business Management team to maintain flow of information through to Director and Senior Leadership Team.

Person specification

The essential criteria are outlined in the selection process details.

If you would like to learn more about the role, please contact michael.coombs@dwp.gov.uk.

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post. 

Salary Information

Pay for this role is from £35,711 to £36,545.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

As part of the application process you will be asked to complete:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. 

Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Evidence of an understanding of stakeholder, user, customer, supplier and partner needs.
• Experience in building effective relationships with a wide range of internal and external stakeholders including, for example, Product Owners, suppliers and other government departments.
• Experience in developing and producing accurate reports for use by the Product Development Unit or similar.
• Strong evidence of communicating and influencing skills – able to engage with internal and external stakeholders at a variety of levels.
• Strong engagement skills with a variety of stakeholders including senior officials.
• Experience in administering the progression of commercial vehicles.
• Some Knowledge in overseeing running recruitment campaigns.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign. 

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from early January 2024.

Sift and Interview dates to be confirmed.

Further Information

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made.

Reserve list candidates will be posted in merit order by location.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.