About the job

Job summary

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.

Job description

The Reporting Offender Management (ROM) operation is the Home Office’s principle point of contact with individuals who have no right to stay in the UK, with individuals reporting to one of Immigration Enforcement’s 13 reporting centres or at a local police station with some 38k plus people on reporting. When attending, an offender may be interviewed to gather information that allows Immigration Enforcement to apply for a travel document, make a decision on an outstanding application and promote voluntary return.

The ROM National team is responsible for supporting and coordinating ROM operations across both ICE/ROM regions and leads on ROM business performance. The successful candidate will play a pivotal part as we adopt a more strategic approach to contact management, introducing changes to the way people report, with a blend of reporting options including face to face, digital and telephone reporting.

We are looking to recruit a dynamic Performance Data Analyst, for this fast paced, high profile area of work. 

The successful candidate will be responsible for regularly reviewing performance data with a view to identifying trends, risks and issues, with a view to making recommendations to improve performance at national level.  The post holder will be responsible for presenting their findings to a wide range of individuals, often at senior levels of the organisation.

Person specification

The successful candidate will be a highly analytical individual, who can review complex data sets with the aim of identifying trends and/or opportunities for growth/improved performance.  The individual will work within the Business Performance unit and will also be capable of producing and translating performance data for a wide audience, from various reports including weekly performance, to commissions from the IE Executive Board.

Who will the candidate be working with – the Team / Stakeholders You will be an integral part of the National ROM Business Performance Team who collate, evaluate and report national performance data for various parts of the operational business including ROM operations, case work units as well as the Strategic Operations Command.

Responsibilities will include (list is not exhaustive)

•    Analysing business performance data to look for trends and potential opportunities for growth / improved business performance.
•    Collaborating with operational leads and other key stakeholder to develop a deeper understanding of data and opportunities for improved performance.
•    Identifying anomalies and inconsistencies in data and providing solutions to data quality issues. 
•    Work collaboratively across the team to produce and translate performance data for a wide audience from a variety of data

Essential Criteria

The successful candidate will have the following proven skills:

•    Strong proven experience / skillset in analysing data, identifying trends and opportunities for improved business performance and addressing data quality issues. 

•    Able to quickly analyse information from a range of internal and external sources and find solutions to support decision making, identifying and addressing risks.

•    Ability to produce datasets, including using Excel to manipulate large or multiple datasets to extract specific information, the ability to produce formulas, pivot tables and graphs to display data in a clear, concise and visually informative manner. Able to quickly identify anomalies in formulas to ensure the correct outcome.

•    Excellent written and verbal communication skills and the ability to work to tight deadlines.

•    Track record of building strong and productive relationships with a broad range of stakeholders, building trust and respect and articulating rationale to influence outcomes. 

•    Experience of working with high levels of ambiguity and balancing competing priorities, with a flexible and adaptable approach to the ever-changing workload, to support team/IE objectives.

Desirable Criteria

•    Knowledge of Immigration Enforcement operations and the wider Migration and Borders system.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

As part of the application process, you will be asked to complete:  

• A statement of suitability (personal statement) (maximum 750 words)
• Provide evidence of the lead behaviour 'Communicating and Influencing' (250 words maximum)

Further details around what this will entail are listed on the application form.

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours

The sift will be held on the lead behaviour 'Communicating and Influencing' and the statement of suitability (personal statement).

The statement of suitability will be scored first for all candidates. Those who achieve the minimum pass score for the statement of suitability, will progress to a full sift where the lead behaviour will be scored.

These candidates will therefore receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the statement of suitability will not have their behaviour scored and will therefore only receive a sift score for the statement of suitability.

However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.

Candidates who progress to interview, will be assessed using a blended approach of Behaviour and Strengths-based questions.

You will also be required to complete an Excel test interview, further details around what the presentation will entail will be provided before the interview.

Strengths are the things that you do regularly, do well and that motivate you. To find out more about strength based questions click here 

Problems during the application process

If you experience accessibility problems with any attachments on this advert, or you think you’ve made a mistake on an initial application (e.g. you have ticked the incorrect eligibility box), please contact hocandidates.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we may not be able to reopen your application.

Please note, we cannot make amendments to any part of the application.

Please use the following in the subject line in your email if you need to get in contact with us about your initial application “Please re-open my application – Vacancy Ref 351688 CLOSING DATE 15th May 2024. 

For reasonable adjustments queries or requests, please see details with reasonable adjustments section.

Tie break decisions

The strengths and behaviours being assessed will be ranked in order of importance to enable us to differentiate between candidates with tied interview scores. Please note that the order in which behaviours are listed in the advert does not necessarily reflect the order of importance.

Sift and Interview dates

Sift is expected to take place week commencing 20th May 2024.

Interviews are expected to take place week commencing 3rd June 2024.

We will try to meet the dates set out in the advert, however on occasions these dates may change.

Interviews will be carried out via video. Candidates will be required to have access to:

• A laptop (personal or work) with a working webcam
• Good internet connection
• Access to Excel
• Microsoft Teams

Contact Details

Please use the following in the subject line in your email if you need to get in contact with us: Vacancy Ref 351688.

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Selecting your locations

Please note only list locations where you are prepared to work and can travel to (as you could be offered any of your noted preferences).

When completing your application, you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in on the understanding that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role. Please note, only advertised locations can be offered.

Reserve List

Where a campaign identifies more appointable candidates than there are available vacancies, a reserve list may be held for up to 12 months.

Reserve lists will be managed by locational merit lists, appointing in merit order per location. You may be offered a post at any of your preferred locations.

Whilst on a reserve list we may offer you an alternative similar role in the Home Office. Should you reject an alternative role, you will remain on the reserve list for the role you applied for. If you accept an alternative role, you will be withdrawn from the reserve list.

Please note there are no guarantees that further vacancies will arise in the locations you originally applied for before your time on the reserve list expires.

Candidates Please Note

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e.: outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birthright of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.

Candidates Please Note: There is no shift working requirement, and therefore no AHW/AHA allowance available for this role.

Please note this role is only available with full-time hours.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.