About the job

Job summary

Please refer to Job Description

Job description

Grade:         HEO

Job Title:     Business Manager

Location:     102 Petty France, SW1H 9AJ

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

Job Description

The Business Manager to the Strategy, Analysis and Planning Director is a critical role within the Directorate. You will be expected to work effectively with senior colleagues within HMCTS, the Ministry of Justice and wider Government.

The Business Manager will be responsible for providing high quality, efficient and effective support to the Director. They will need to have strong organisational skills and work at pace, supporting the Director to ensure her priorities are driven forwards and communicated. They will be responsible for managing the Director’s inbox, commissioning and collating information required for Directorate reporting purposes or in response to high level queries, tracking and completing actions on behalf of the Director and facilitating and attending meetings as required, including scheduling, preparing agendas, and producing minutes.

The role holder will also lead on a range of business support activities including finance and communications.

The position is varied and fast-paced, with an expectation that the outputs are of a high quality. The role requires an agile individual with excellent planning skills, who can be discreet and is mindful of wider priorities and sensitivities.

The Business Manager builds strong relationships and work collaboratively with senior managers and colleagues across the organisation.  The role holder will work to the Head of Office and manage a team of Diary Managers.

The main duties of the role are:

• Manage the Director’s inbox, using own judgment to filter and prioritise work including recognising authority as to when to respond.
• Manage, follow up on and complete actions for the Director ensuring that deadlines are met, and time is efficiently managed.
• Responsible for delegation of the Director’s work when in meetings/out of the office.
• Management and development of a small team of EO Diary Managers.
• Provide administrative solutions and support to the Director, and, where appropriate, their management team, using initiative when confronted with unusual situations.
• Facilitate and attend meetings as required, including scheduling, preparing agendas and additional papers within OneNote, in-meeting facilitation and producing minutes.
• Monitor and analyse data, highlight problems and recommend interventions to the Director as appropriate.
• Ensure key communications from other parts of HMCTS or MoJ are delivered and cascaded to relevant managers on time and in the appropriate manner.
• Review and maintain Directorate information such as intranet pages and induction pack. 
• Provide ad-hoc support to the Head of Office, Senior Management Team and Directorate as a whole.

Other duties 

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. 

Essential skills/expertise 

• Strong communication skills (written and verbal)
• Highly organised, able to quickly grasp what is needed, prioritise work effectively often adapting to rapidly changing needs, and deliver at pace.
• Able to work independently, take responsibility for areas of work and manage competing priorities, often in a pressurised environment.
• Strong interpersonal skills that encourage the development of effective relationships across all levels.
• Use own judgement to analyse information and data quickly to provide clear briefing and willing to provide your own opinion where appropriate.
• Resilient and able to keep their focus under pressure.
• Strong collaborative approach; wants to work with and through others.
• Excellent IT skills including experience of Microsoft Office.

Desirable Criteria: 

• Experience of working in a Private Office or a central support team.
• Experience of line managing others.

Opportunities for development

This is an excellent opportunity to gain experience of working with senior management and being exposed to a broad range of work.

About our benefits

We reward our people for their hard work and commitment. We have a number of family

friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

The Civil Service is committed to attract, retain and invest in talent wherever it is
found. To learn more please see the Civil Service People Plan and the Civil Service
D&I Strategy.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £37,174, HM Courts and Tribunals Service contributes £10,074 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.