About the job

Job summary

Working in the Home Ownership Business Control team the Business Control Analyst will play an important role in delivering the Home Ownership Conduct Risk strategy and directorate control and process reviews by identify/advise on management of risks, review compliance, assess customer outcomes and review design and effectiveness of processes for improvement. You will be joining our friendly, highly skilled and experienced team, who are committed to making positive change and ensuring we deliver consistently good customer outcomes.

The Head – Business Control is dedicated to delivering a first-class customer service, identifying improvements and aiming for best practice, taking an innovative and creative approach to people, customer and data issues. They value diversity in experience and perspective to foster good decision making and problem solving within their team.

Job description

This is a rare chance to shape the future of Home Ownership in a fast growing, national organisation with real social purpose. Working with key stakeholders and a professional team you will ensure efficient, consistent and effective oversight and advice to deliver good customer outcomes, effective control environment and efficient service delivery.

The role will include delivery of customer outcomes, process reviews and control assessments with a strong focus on good customer outcomes, standards adherence and policy & procedural compliance within Home Ownership, across the Agency and within outsourced external service providers.  The role will support the design and delivery of key strategic projects and activity to support the ongoing stewardship of a loan book valued at c.£19bn and with c. 250,000 customers. There are some rewarding and ambitious projects to get involved with and this is an excellent opportunity to balance day to day delivery whilst bringing solutions to the portfolio management and customer outcomes of our loans services. 

Person specification

Whilst our day job is to deliver first class service to our customers and stakeholders, you will be used to "spinning several plates" at once and will always be looking for ways to improve and innovate.

You'll be comfortable supporting the customer-centric strategy by shaping and delivering a risk based conduct and service review plan. You will have experience and understanding of best practice standards covering governance, conduct risk, control reviews and compliance preferably within financial services and/or customer focussed environments.

Delivering on a mission as bold as ours isn’t always easy. You will be resilient and comfortable managing stakeholders at a senior level and your discussions will always be shaped by a good understanding of the commercial and operational impact of what we do as the customer facing Home Ownership team. You will enjoy working in an innovative, fun and engaging way and be able to negotiate and persuade.

As an experienced assurance, risk management and/or compliance professional you’ll understand how to manage colleagues and be able to demonstrate you can work with others as part of a team in a collaborative, inclusive way.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Selection process details

How to apply?

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

 

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.  We are proud to be an equal opportunities employer that values and respects the people who work for us.  Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name:  Recruitment Team

Email:  recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.