About the job

Job summary

Change in the National Crime Agency is at unprecedented levels. From transforming our technology, to our estates, data stores and new ways of working, we are driving transformation focusing on the dynamic threat of organised crime and to maximise new opportunities.  

The successful candidate will play an integral role working across all areas of the Agency as well as, on occasions, with external partners and wider law enforcement.

Job description

This role is aligned to the Civil Service Project Delivery Capability Framework (PCDF) career pathway Business Change 3 you can find more information about the PCDF here or search project delivery capability framework on the gov.uk homepage.

The role of the Business Change Manager is to proactively prepare the business for the changes being delivered by the programme and to help in the realization of the benefits associated with the change. The Business Change Manager provides a bridge between the project and the business users to ensure that activities are planned and completed to enable the business to implement the agreed change and realise the business benefits.

The Change Management Office is a team of change managers working across the portfolio with programmes and business areas in the wider agency to ensure all change is managed carefully and effectively to make the experience of change seamless for our officers.

The G3 Business Change Manager is usually aligned to programmes in the Transformation portfolio such as Digital Transformation, Concordis, Intelligence Collection and International. However, they can be assigned to work on any transformation programme across the agency that requires business change support. The business change manager works between the programme and the business users to ensure that change activities are planned, designed and completed to enable the business areas to understand and implement the agreed changes and adopt any changes to realise benefits. 

**To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role**

Person specification

Responsibilities:

• Stakeholder Management: 
• Lead stakeholder analysis and develop the strategy with other senior leads, setting out the most appropriate communication channel for each stakeholder group.
• Develop stakeholder profiles by understanding and mapping the changing needs of the project against stakeholder influence and involvement.
• Lead the development of a stakeholder engagement plan and the process of capturing stakeholder needs.
• Manage the engagement with key contacts.
• Assess and understand the impact on stakeholders to improve the likelihood of their adoption of the change.
• Leadership and delivery – Lead on business change activity and work with the project to support delivery of the business case benefits and outcomes. 
• Champion the use of best practice and provide expert advice for team members and project community. 
• Business case – Support the Programme / Project Manager in preparing and updating the change management elements of the business case.
• Change Products - Support the Project Manager to create the required Business Change products. Leads on engagement with key contacts. Ensures products are fit for purpose.
• Change planning – Establish and maintain the change plan for a specific area of responsibility.
• Business readiness – Identify, qualify, and update the business readiness criteria across area of responsibility before implementation. Supports the tracking of these to ‘approve/refuse’ go-live.
• Benefits management – Support the Benefits Manager, Project Manager and stakeholders to identify and leverage benefits. Considers Benefits Management in all Business Change activities.
• Change communication – Work with Stakeholder Manager and Project Manager to create and maintain communications plan as it relates to Business Change messaging.
• Provides content for communications relating to Business Change across area of responsibility.
• Guidance and support – Provide direction and guidance to team. Lead Business Change activities across area of responsibility.
• Contribution to the Profession – commit to personal development, provide support, guidance and coaching to the team, promoting effective individual and team performance.

Benefits

Alongside your salary of £50,697, National Crime Agency contributes £12,792 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

 If you wish to apply for this vacancy, you must submit your application by 23:55 on Sunday 18th February 2024.

You will be asked to complete a CV as part of the application process,  Please see the candidate information pack for more information.

During the application process, you will be asked to complete a personal statement assessing the below criteria (500 words):

• Outline your interest and suitability for the role.

Once submitted your application will be acknowledged by the Government Recruitment Service.

 Please note depending on the volume of applications a Long-list at sift may be conducted on following criteria:

• Delivering business change in a way that delivers business readiness in a manner that resonates with the business and links to programme milestones.

Candidates must pass this criteria for their application to be progressed.

A panel will then assess your application to select those demonstrating the best fit for the role by considering the evidence you have provided against the criteria set out in the Entry Criteria section.

Failure to address any or all of these may affect your application.

Sift results are expected to be released w/c Monday 18th March 2024.

Interviews will take place throughout March and April  2024 - locations to be confirmed. Please be advised that the type of interview (eg. virtual/face-to-face) may be subject to change and successful candidates will be notified of this prior to attending. However the interview is conducted, the interview criteria will remain as shown on page 16 of the Candidate Information Pack.  

The above sift and interview dates are an indicative timeline.

Should you be successful at sift but cannot attend on the interview date(s) listed the recruitment team cannot guarantee an alternative date. Please contact the recruitment team.

You will then be asked to attend an interview in order to have a more in-depth discussion of your previous experience and professional competence.

Full details of the assessment process will be made available to shortlisted candidates.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Any instances of plagiarism including copying of examples/answers from internet sources will result in a withdrawal of your application. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.

Multi-Location

Where more than one location is advertised, candidates will be appointed in merit order for each location. You will be asked to state your location preference on your application.

Please be aware that you can be posted to any location that you put in your preferences. If you would only like to be posted to one location, please confirm one location only. If you are posted to a location that you have requested and you do not accept that location, you may not be offered another role.

Please note, only advertised location can be offered. Notes populated in a free text box will not be taken into consideration.

Near Miss

Candidates who are judged to be a near miss at interview may be considered for other positions in the NCA which may be at a lower grade, but have a potential skills match.

Hybrid Working

Here at the NCA we have a hybrid working arrangement in place enabling officers to work a proportion of their role remotely. Eligibility and the degree of home working will vary depending on the requirements of the role. Further details can be discussed at offer stage.

Reasonable Adjustment

We are committed to ensuring our recruitment process is inclusive and accessible to all. As part of our application process you will be prompted to provide details of any reasonable adjustment to our recruitment process that you may need. If you have a disability or long-term condition (a physical or mental impairment that has a substantial and long term effect on your ability to carry out normal day-to-day activities protected under the Equality Act 2010) and need us to make any adjustments or do anything differently during the recruitment process, please let us know by emailing ncarecruitment.grs@cabinetoffice.gov.uk, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Please contact us by emailing ncarecruitment.grs@cabinetoffice.gov.uk or calling 0117 372 0000 as soon as possible before the closing date if you wish to discuss any reasonable adjustments before applying.

Inclusion and Accessibility

The NCA embraces and values diversity in all forms. Being truly reflective of the communities we serve and building a culture where everyone can perform at their best is critical to leading the UK’s fight against serious and organised crime – something which affects us all. We want to recruit and retain the very best and broadest diversity of officers so the NCA welcomes applications from individuals from all backgrounds.

We are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we are committed to ensuring that all candidates are treated fairly throughout the recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact ncarecruitment.grs@cabinetoffice.gov.uk

VETTING REQUIREMENTS SC

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks will be made against:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

We encourage all candidates to thoroughly review the candidate pack which explains the role further before submitting an application.

If you have any specific queries about the role that are not covered by the candidate pack, please contact:

ncarecruitment.grs@cabinetoffice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.