About the job

Job summary

We are looking for a Business Analyst to join the Service Design team on a permanent contract. The Fund is committed to growing user-centred design skills and best practice across the organisation, as well as embedding these approaches, tools, and techniques into our everyday work, especially in terms of our funding. As a Business Analyst, you have the ability and vision to deliver changes and improvements that provide lasting added value. You are instrumental in facilitating the design and development of accessible user-centred services, supporting our grant-holders, the communities they serve, and the Fund’s frontline staff. Working with a User-centred Design approach in a multidisciplinary effort you are expected to ensure the pieces fit together.

Job description

You’ll join our dedicated Service design team of 14 staff but often working in smaller cross functional teams where you'll be at the heart of the product; driving this forward, gaining insight into users' intentions and behaviours, and utilising this knowledge to create solutions that are accessible and inclusive, and meet customer needs. Working collaboratively with a multidisciplinary team, you’ll also maintain strong relationships with our key stakeholders in the business.

Who are we looking for? 

• You will have one years experience of Business Analysis, with good understanding of the full design and development cycle from research, analysing complex user and business requirements, to prototyping through to test and launch. 
• You’re genuinely interested in and passionate about engaging and communicating effectively with customers and developers to deliver the best possible user experience. 
• Critical to your success is your ability to develop an expert understanding of the needs of our users, both internal and external. You champion these needs as you develop prototypes and designs to improve services. ·
• Your role may potentially cover a wide range of organisational challenges – anything that involves a process or an end-to-end service. You’re expected to look for ways to continually improve these services and to be an advocate within for continuous improvement within the Fund. 
• Your role requires you to engage effectively with users and stakeholders (including at senior level) to ensure they are clear on the benefits of the products/services, ensuring that their feedback is being used to inform ongoing improvements. 
• You need good attention to detail and an ability to cut through large amounts of data and opinion to get to the heart of what matters. You are recognised as a problem solver with the ability to make pragmatic decisions and get buy-in from others.

Contract Type: Permanent Hours: Full time 37 Hours per week. Flexible working considered.

Interview Date: W/C 15th July 2024

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London and Newcastle.

If you would like an informal conversation about the role specifically, please contact: janine.knox@tnlcommunityfund.org.uk 

Any questions about the recruitment process, please email: recruitment@tnlcommunityfund.org.uk 

On application, please align your supporting statement to the criteria below

Person specification

Essential criteria

• One years experience in business analysis, improving and/or building accessible and inclusive services that provide lasting added value and/or business improvement
• Demonstrate experience in undertaking research and analysis to understand the business and customer needs (external and internal) using the associated techniques and tools
• Experience in communicating user insight and complex business problems to shape requirements and  enable effective design, development and testing of service changes
• Experience of working with a range of internal and external stakeholders, managing differing opinions, exploring options and identifying solutions that meet business needs

Desirable criteria

• Demonstrate experience of identifying improvements, analysing the effects of change and defining success measures
• Experience in working in agile ways, including an awareness of agile tools and how to use them
  
• Working with Product Owner, Delivery Manager and/or Service Designer to establish and maintain a prioritised product, programme or project backlog of what needs to be built.
• Advocate for user-centred design, and the use of agile business analysis in particular for the delivery of products or services
  
  

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Benefits

Alongside your salary of £30,000, The National Lottery Community Fund contributes £8,100 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Please apply via our website, on our applicant tracking system

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.