About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC. 

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you looking for an organisation that cares about the work-life balance of its workforce?

An employer who offers structured personal development, progression opportunities and outstanding training? Well look no further!

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We do this by taking equality, diversity and inclusion into account in everything we do.

Diverse perspectives and experiences are critical to our success and we welcome and encourage applications from all people from all backgrounds with the relevant experience and skills.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. What’s more, most roles offer hybrid working where you spend part of your working week at home giving you even more control over your work-life balance.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As the Building Manager for Lynx House, Portsmouth you will lead on delivering all building and facilities management functions within the Workplace Operations Portsmouth Regional Team.

You will have day to day accountability and responsibility for all building related health and safety, fire safety, incident planning, business continuity and sustainability requirements in the high-profile Government Hub of Lynx House .

You will lead on customer engagement with building users from HMRC and other Government Departments, providing a first class building and excellent services for our customers.

Person specification

Responsibilities:

Here are some of the things you'll be responsible for as our Building Manager (Portsmouth Region):

• Provide G7 HOE with assurance of Health & Safety, Incident Planning and Business Continuity plans
  for the Region.
• Lead a small team of Subject Matter Experts to support you in this area.
• Ensure BCP plans within the Government Hub are correctly exercised and action arising is taken forward Assurance that fire safety plans are in place and that the buildings fire safety and emergency procedures fulfil departmental and legal requirements.
• Act as Estates Single Point Of Contact (SPOC) for HMRC Lines of Business and other Government.
• Support departments within the Region and broker contacts with specific business areas to support any tasks required.
• Monitor customer activity and develop an understanding of customer issues, resolving or escalating where appropriate.
• Be proactive in holding meetings with high profile customers to facilitate real-time working and customer engagement.
• Membership of appropriate local H&S Committee and House Committee, supporting the HOE to chair these and resolve issues arising from them.
• Work with H&S Manager in the team to monitor and ensure all unresolved building related risks are escalated appropriately.
• For a full breakdown of the role, please refer to the role profile attached at the bottom of the advert.
• Act as interim Command & Control Team leader on behalf of the Grade 7 Lead for business continuity incidents, taking control until Grade 7 Lead is able to attend.
• Take responsibility for day-to-day resolution of any building related security issues in conjunction with the building Security Manager, including changes to the threat alert status and associated tasks. Using the security incident reporting tool to monitor trends in building related issues, taking any necessary control steps to mitigate those trends.
• Deal with any requirements under Industrial Action – reporting, H & S cover etc.
• Actively promote, encourage, and support the pursuit of HMRC’s sustainable development targets and initiatives.
• Provide advice, guidance, and support to team members on specific issues arising from customer insight.

Essential Criteria :

To be successful in this position the post holder must be able to demonstrate significant recent
experience of:

• Building management.
• Health and Safety.
• Business continuity.
• Working within a property profession / facilities management discipline.
• Delivering strong customer service.
  

Qualifications:

Essential to develop towards:

• If not already held, you must be willing to obtain IWFM Level 5, IWFM Member Certification Level 5 or equivalent within 24 months of take up duty.
  

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an average employer contribution of 27%.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

How To Apply 

As part of the application process, you will be asked to complete a name blind CV and 500-word Personal Statement. Further details around what this will entail are listed on the application form.

Your CV is for information purposes only and will not be scored. 

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert.  

Sift 

At sift your Personal Statement will be assessed, with the successful candidates being invited to interview.  

Interview 

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. 

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. 

You will be asked a technical question at interview on GPP Competency.

Interviews will take place face to face.

Interview dates to be confirmed.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 354040 & vacancy closing date 02/04/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.