About the job

Job summary

Are you experienced in leading and mentoring a team to bring out their best?

Have you previously worked in a highly customer-focused estates environment?

Do you want to be a key part of our Leeds estates team?

If you’ve answered yes, then this exciting Building Manager role within Leeds might just be for you!

This is a key role within the Estates operating model, making sure the building and facilities are safe and fully operational 24 hours a day, whilst providing an exceptional customer experience. You will act as deputy to the G7 Head of Estates (HOE) and provide safeguards on their behalf which could include Health and Safety, Incident planning, Business Continuity or Sustainable Development.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

As our Building Manager, responsibilities include delivering a highly customer-focussed accommodation and its related services as well as providing safeguards in a number of areas. Some of these could include; 

• Providing the G7 Head of Estates with assurance of Health & Safety and that Business continuity plans within the government hub are correctly exercised and any action is taken forward. Part of your team includes a number of subject matter experts that can aid in these tasks.
• Act as Estates Single Point Of Contact (SPOC) for HMRC Lines of Business and other Government Departments within the Region and broker contacts with specific business areas to support any tasks required.
• Monitor customer activity and develop an understanding of customer issues, resolving or escalating where appropriate. Be proactive in holding meetings with high profile customers to facilitate real-time working and customer engagement.
• Work alongside the H&S Manager to monitor and ensure all unresolved building related risks are escalated appropriately.
• Take responsibility for the day-to-day resolution of any building related security issues in conjunction with the building Security Manager, including changes to the threat alert status and associated tasks. Using the security incident reporting tool to monitor trends in building related issues, taking any necessary control steps to mitigate those trends.
• Actively promote, encourage and support the pursuit of HMRC’s sustainable development targets and initiatives.
• Support the G7 Lead on more complex issues and motivate staff by instilling professional integrity and high professional customer services standards, by encouraging the broadening and deepening of customer knowledge.

Person specification

We feel that in order to succeed and thrive in this role, you need to have recent experience of:

• Building management
• Health and Safety
• Business continuity
• Working within a property profession / facilities management discipline
• Delivering strong customer service
• Management of People

The post holder will lead a team of subject matter experts including Health & Safety Manager, Incident Control / Business Continuity Manager and Customer Service Apprentice, providing clear and effective leadership and developing the team capability to a high professional level.

Within this role, not only will you be responsible for our Leeds estate, but you will also be leading and developing approximately 4 team members, looking after and developing their progression and learning. We want your passion about continuous improvement to come through in everything, including your teams performance and development routeways.

Essential Criteria:

• If not already held, you must be willing to obtain Membership of Chartered Management Institute in Leadership / Customer Service at Level 4 or equivalent within 24 months of take up duty.
• Background within a Building Management or Health & Safety environment
• Demonstrable experience of developing and mentoring a team

 Desirable Criteria:

• IWIFM Level 4
• NEBOSH

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to complete a name blind CV and a 500-word Personal Statement.

Your CV should cover your job history and will be scored against the roles and responsibilities outlined in the advert. 

Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the essential criteria and person specification outlined in the advert. 

You will also be asked to provide a statement addressing the desirable criteria, which will not be sifted on, but may be used in the event of a tie-break.

Sift

The sift will be carried out against the CV and Personal Statement, with the successful candidates being invited to interview.  

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview

During the panel interview, your experience will be assessed, you will be asked behaviour-based questions to explore in detail what you are capable of, and you will be asked strength-based questions to also explore what you enjoy and your motivations relevant to the job role. 

Your technical skills will also be assessed at interview with a question, in relation to your property professional expertise. 

This is an example of a strengths-based question: 

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?” 

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well. 

Interviews will take place via video link. Sift and interview dates to be confirmed. 

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

A reserve list may be held for a period of up to 6 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 333698 & vacancy closing date 05/02/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Due to operational needs, these posts are full-time; however applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.