About the job

Job summary

Border Force is a Law Enforcement arm of the Home Office. We are responsible for handling the UK border control by implementing immigration and customs regulations and working with the wider Home Office on counter terrorism, organised crime, modern slavery and trafficking. Learn more on the Border Force careers page.

Job description

As a Deputy Head of Border Force Internal Communications, you will provide expert communications advice and management for priority areas of work. You will work closely with leaders to understand their communication requirements, and will develop and deliver effective communication content, activities, and plans based on insight to reach and engage our colleagues. 

We are looking for a highly proactive and organised communicator with a strong record of achievement to join the new core Border Force Internal Communications Unit. 

The role reports directly to the Head of Internal Communications for Border Force and sits within the Border Force Director General’s Office at the Home Office.

This is a high-profile position that is fast paced, challenging, and highly rewarding. You will be exposed to a diverse range of work carried out across Border Force and will engage with senior leaders across the Home Office.

The successful candidate will lead in developing and implementing the Border Force Internal Communications Strategy and enhancing and delivering effective channels and plans that inform, inspire, and engage our largely frontline operational teams. 

You will provide professional communications advice to our leaders, business areas, and teams, working closely with our regional communications network and the Home Office to manage communications for priority work. You will design, develop, and deliver communications through a range of internal Border Force, Home Office and Civil Service networks and channels.

Responsibilities

The successful candidate will be responsible for:

• Advising Senior leaders and teams on the most effective ways to update, involve, and influence colleagues and help build pride.
• Using insight to lead the creative planning, design and delivery of priority internal communications and campaigns.
• Ensuring high quality content for a range of online and offline channels and activities. Ranging from intranet stories and news bulletins to operational and line manager guides, poster campaigns, videos, surveys, and a range of hybrid, virtual, and in person colleague events, preparing scripts and briefings for senior leaders and presenters.
• Establishing clear and efficient processes that support the smooth, efficient, and timely delivery of our work. This includes establishing and maintaining a communications planner based on the Border Force and Home Office Internal Communications Strategies and priorities.
• Leading and engaging a network of regional communicators from across Border Force. Ensuring alignment and delivery of internal communications in line with best practice.
• Evaluating priority campaigns, communications, and channels to help us continually improve our advice, plans and channels.
• Providing line management and support to one of our Internal Communication Managers, empowering them to deliver while encouraging their development.

Please note, the role requires occasional travel to a range of UK Border Force locations which may involve overnight stays.

Due to business requirements, this role is only available full time.

Person specification

Essential criteria 

• Excellent written and verbal communications skills, paying close attention to detail to ensure quality and accuracy.
• Ability to think creatively and deliver solutions that have impact.
• Building and maintaining team and stakeholder relationships, able to influence and support people at all levels to achieve results.
• Ability to successfully oversee projects and implement effective plans and content, working with a high degree of autonomy.
• Managing changing and competing priorities in a fast-paced environment while keeping calm under pressure.
• Analysing data and using insight to inform communications.

Desirable criteria

• Delivering communications to dispersed non-desk-based colleagues.
• Formal communications or marketing qualification.
• Understanding of the current political and media landscape.
• Experience working in Border Force frontline operations or similar operational role.
• Experience designing, creating, and editing digital content with knowledge of editing software; photography and videography.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
 
As part of the application process, you will be asked to complete:

• A CV detailing job history/skills
• A statement of suitability (personal statement) (maximum 750 words)
• Provide evidence of the lead behaviour Communicating and Influencing (250 words maximum)

Further details around what this will entail are listed on the application form.

The statement of suitability should be aligned to demonstrate your skills and experience for the role and how you meet the essential criteria as detailed in the job description.

For guidance on how to construct your personal statement, you are encouraged to visit Civil Service Careers. Links – Statement

For guidance on how to construct your behaviour examples, you are encouraged to visit Civil Service Careers. Links –Behaviours

The sift will be held on the lead behaviour Communicating and Influencing and the statement of suitability (personal statement). The CV will not be scored.

However, if a large number of applications are received, the sift will be conducted on the statement of suitability (personal statement) only.

The statement of suitability will be scored first for all candidates. Those candidates who achieve the minimum pass score for the statement of suitability, will progress to a further sift where the lead behaviour (Communicating and Influencing) will be scored. These candidates will therefore receive a sift score for both elements. Candidates who fail to meet the minimum pass score for the statement of suitability will not have their lead behaviour scored and will therefore only receive a sift score for the statement of suitability.

If you are successful at sift stage, you will be invited to an interview which will be consist of behaviour based questions and technical skills (see attached framework). You will also be required to prepare a 5 minute presentation (no slides or handouts required) to present at interview, further details around what the presentation will entail will be provided before the interview.

Sift and Interview dates 

Sift is expected to take place week commencing 08 January 2024.

Interviews are expected to take place week commencing 29 January 2024.

We will try to meet the dates set out in the advert, however on occasions these dates may change. 

Interviews will be carried out via video. Candidates will be required to have access to:

• A laptop (personal or work) with a working webcam
• Good internet connection
• Skype for Business/Microsoft Teams

Further Information

For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV.  A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

A location based reserve list of successful candidates will be kept for 12 months. Should another role or similar role become available within that period you may be offered this position. 

When completing your application you will have the opportunity to select your preferred location(s). Please ensure you select all locations you are interested in. Candidates who are successful at Interview will be placed in order of merit per location and provisional job offers will be made in strict merit order per location preference. Provisional offers are made, as they are on condition that you successfully pass all pre-employment checks.

Note for Candidates

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants. 

If you are currently an agency member of staff working within the Home Office, a contractor or contingent worker you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.

Are these Reserved Posts for UK Nationals only?

UK nationals who hold dual nationality are able to apply for this reserved post. If a UK passport is not being presented, then candidates will need to provide alternative evidence of UK nationality in line with the Civil Service Nationality Rules.

Flexible working

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024.  Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to  bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Additional Security Checks: As well as successfully obtaining UKSV clearance and passing the right to work and pre-employment screening, anyone who applies to work for Border Force will also be subject to additional Border Force specific security checks, as part of the pre-employment process, to determine their suitability to work for the organisation.

Please see the Home Office Recruitment Privacy Information Notice (PIN) https://www.gov.uk/government/publications/recruitment-privacy-information-notice for more information on how your details may be shared for the purpose of additional security checks.

Please see the Border Force Privacy Information Notice (PIN) on Border Force privacy information notice - GOV.UK (www.gov.uk) for more information on how your details may be shared.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.