About the job

Job summary

Have you got experience of working in a complex fast paced environment? Are you able to build great relationships with key business and project partners? Do you have Benefits Management and Programme & Project Management experience? Can you utilise benefits management approaches to shape programme & project outputs & outcomes alongside enhanced operational delivery, tracking and reporting benefits achievability and realisation through the project lifecycle?

If the answer to all of these is Yes, then read on as we are currently looking to recruit two enthusiastic and pro-active Programme Benefits Manager to support the growing demand for our teams services.

The benefits team, part of the Customer Compliance Group (CCG) Transformation Directorate (TD) Enterprise Portfolio Office (EPO), drives benefits-focused transformational change across CCG, with a vision to be recognised and delivering best practice transformational change.

As a widely respected Directorate within the Customer Compliance Group (CCG) it’s an exciting time to join us as we continue to grow and evolve to define and deliver the ambitions of the CCG Transformation Roadmap.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

You will be providing high-quality Benefits Management support to CCG’s flagship Target Operating Model Programme which is bringing about transformational change across CCG. 

Planning and coordinating the activities needed to engage with key stakeholders to identify, quantify and establish ownership for beneficial changes in operational delivery. Developing key benefits management artifacts and ensuring they are produced to agreed standards. Providing input to and content for business cases.

Working in a fast passed environment across the programmes and its projects, you will be able to deliver effectively under pressure by planning and managing multiple, competing priorities, often to challenging deadlines. You will identify and analyse technical data, from which you will draw trends and conclusion, allowing you to support requirements prioritisation, assure benefits achievability and communicate benefits and performance improvement opportunities to stakeholders. Processing information quickly, working flexibly and independently, comfortable with a degree of ambiguity you will liaise effectively with and influencing decision makers.

Key Responsibilities

• Work with key partners to support their benefits management activity and contribute to business case development.
• Support benefits led decision making to prioritise requirements delivery within programme and project outputs and outcomes.
• Implement programme / project benefits management strategies, considering wider organisation methodology and frameworks.
• Work with diverse stakeholders to ensure benefits are identified, understood, owned and maximised, briefing stakeholders ahead of benefits reviews.
• Facilitate workshops, mapping benefits and taking leadership responsibility for the development and agreement of key benefit management artifacts.
• Facilitating sign off by benefits owners of their accountability for realisation.
• Establish the mechanism for tracking and reporting benefits development progress and realisation throughout the project lifecycle and beyond.
• Be a source of expert advice and support within the EPO benefits management team and the wider Directorate project community.

Person specification

Essential Criteria

You will already have experience of:

• Working in a Benefits Management environment with relevant qualifications (APMG Managing Benefits).
• Working with a complex workload and being able to plan and prioritize effectively.
• Establishing and maintaining effective working relationships with key senior stakeholders.
• Reviewing complex data, identifying issues, spotting trends or risks, and determining appropriate solutions.
• Working in either a Portfolio Management or Programme & Project Management environment.

Desirable Criteria

You may also have experience of:

• Working in large, complex organisational change environments.
• Experience of working in programme or project management environments with relevant qualifications (Managing Successful Programmes / PRINCE 2 or APM Project Management Qualification).
• Exposure to Change Management approaches.
• Experience of presenting complex data and concepts using spoken or written communication skills.

Benefits

You have a statutory entitlement to Annual Leave, made up of 148 hours (20 days) statutory basic Annual Leave, plus 59.2 hours (8 days) statutory additional leave (Public Holidays) per leave year, under the Working Time Regulations 1998.  This is equivalent to 207.2 hours (28 days) for those working full-time. All entitlements are pro rata for those working part-time.

In HMRC, we exceed the statutory entitlement by giving full-time colleagues more than 207.2 hours (28 days) leave per year. In HMRC your ‘leave allowance or entitlement’ is made up of:

• 185 hours (25 days) to 222 hours (30 days) (depending on qualifying service) Annual Leave (referred to as Annual Leave in this policy),
• Plus Public Holidays and Privilege Leave.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV and 750 word personal statement.

Further details around what this will entail are listed on the application form.

For the 750-word Personal Statement, we ask you to demonstrate how you meet the essential criteria and the behaviours listed in the advert. 

For the CV.  In your job history please include details for the previous 3 years. Give a brief summary of what you delivered and any key achievements in each role (max 150 words per role).

Sift

In the event of a large number of applications an initial sift will be carried out on your Personal Statement to assess experience and demonstration of how you meet the requirements of the job role.

Candidates successful at application will then progress to the interview stage for a more in-depth discussion of your previous experience and professional competence in relation to the role profile. 

Interview 

Candidates invited to interview will be assessed on their skills and experience in relation to the role profile. This will be explored through Experience, Strength and Behaviour based questions.

There is no expectation or requirement for you to prepare for the Strength based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

You will also be asked to give a 10 minute presentation at interview on a subject relating to the role. The subject of the presentation will be provided if successful at sift.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Where candidates perform well in the selection process, but fall short of the required standard for G7, we may offer opportunities at a lower grade - SO. If this applies, you will be given more detail about potential roles at the lower grade after all vacancies for this campaign have been filled.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks 

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 338901 & vacancy closing date 01/03/24. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.