About the job

Job summary

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests’ requirements translates into our customer experience.

Job description

This is a great opportunity for a customer focused individual to join a thriving team within a busy coffee bar, right in the heart of the Parliamentary community.  We want to inspire our customers to love great coffee. We are all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers.

We are looking for an enthusiastic individual to deliver the perfect cup of coffee to every customer; to provide exceptional care and give a polished and professional service, exceeding our customers’ needs and expectations.

Person specification

• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

• Interact with customers, assess customers’ needs and references, and take orders. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.

• Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.

Benefits

Alongside your salary of £27,025, House of Commons contributes £7,296 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Next Steps and Additional Information 

CV & Supporting Statement – If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.  

More information on the role and the full criteria can be found in the Job Description.  

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. 

We may close the vacancy prior to the closing date stated due to a high volume of applications. 

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.