About the job

Job summary

We are looking for a Bar Assistant to join our Catering and Retail Services Office at House of Lords. This is a position where you will ensure that a high standard of customer service and presentation is always offered through the provision of food and beverages for Peers, their guests, and Staff of the House. You will maximise sales and profitability and achieve targets through your prompt and efficient service.

This is an opportunity to work onsite at Parliament!

Job description

You’ll be accountable for/to:

• Work effectively, ensuring that the highest standards of customer service is maintained at all times.
• Dispense of a range of alcoholic and non-alcoholic beverages, in a timely and efficient manner.
• Ensure that high standards of housekeeping, cleanliness of premises and equipment are maintained at all times.
• A proactive approach to maximising additional sales opportunities for increasing revenue and profitability.
• Ensure good rotation of stock at all times and that sale points are stocked for service.
• Be responsible for accurate cash and card payment handling and for the float at the end of the shift.

Person specification

What we’re looking for:

• A strong and confident communicator.
• Knowledgeable – a good understanding of Bar operations.
• A good standard of customer service.

Benefits

Details of our employee benefits can be found at https://www.parliament.uk/mps-lords-and-offices/offices/lords/lordshro/employee-benefits/

What you’ll get in return:

• 30 days annual leave (increasing to 35 after one years’ service).
• Generous pension scheme.
• Discounts from well-known brands and retailers.
• Parliamentary health and wellbeing programme.
• The opportunity to witness history in the making!

Things you need to know

Selection process details

If you require any reasonable adjustments during the application process, please contact HLRecruitment@parliament.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.