About the job

Job summary

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.  

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 10 active employee network groups available to join or become an ally, these include, Carers Network, Disability & Health, FACES Network Group, Grass Roots, LGBT+, Mind Matters, No Limits, Part Time Workers, The Shed, and Women’s Network Group. 

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.  

The Insolvency Service is a great place to work, learn and grow your career!

The Change and Technology Services (CTS) directorate brings together all of the Agency’s digital and change capability together in one place in order to deliver seamless, responsive and flexible services, enabling a fantastic customer and user experience.

The Digital Leadership function drives organisational change and digital innovation, leading to a secure, cost effective, future-facing and digital-first agency. Part of this function is a new Innovation Team, which will be focussed on exploiting technology to make transformational changes and providing digital leadership across the Agency.

Job description

This is a new and exciting role within the Insolvency Service. As part of the Innovation Team, the Digital Capability Lead will be responsible for developing and managing digital capability plans and driving improved digital literacy across the Agency. 

Responsibilities

As Digital Capability Lead, you will:

• Be responsible for the management and monitoring of the Agency's digital capability plans, working with colleagues in the Innovation team to further develop the vision and test new approaches.
• Maintain awareness of the latest developments in digital tools, with a particular focus on the MS O365 suite; ensuring the opportunities presented are communicated in a timely manner and through the appropriate channels.
• Engage with capability champions across the Agency to identify digital skills gaps and provide guidance on the offerings that may be appropriate, using knowledge of the broader government offering and those available within our current tools.
• Create and/or manage digital communities/network to support digital literacy and skills development for digital roles in the wider Agency
• Where appropriate, deliver “hands-on” learning to Agency users, via demos, drop-in sessions, presentations and other formats.

This is a new role in the Agency, within a brand new function. As such, the responsibilities within the role may evolve over time in conjunction to the teams own evolution. All responsibilities will be commensurate with the advertised role grade.

Person specification

The successful candidate:

• Should be able to communicate in a straightforward, honest and engaging manner, choosing appropriate styles, methods and channels to maximise understanding and impact, ensuring communication has a clear purpose and takes into account people’s individual needs and the diversity of the Agencies interests.
• Can demonstrate involving a diverse range of colleagues and stakeholders in the successful delivery of high quality outcomes that meet the customers’ needs and gives value for money, whilst establish ways to find and respond to feedback from customers about the services provided.
• Will be be curious and enthusiastic about the opportunities presented by digital tools and be able to pro-actively seek out opportunities to improve their own understanding and skills and that of their colleagues.
• Should be able to proactively create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the organisation.  

Essential criteria

It is essential that you have:

• Strong understanding of digital tools and technologies, especially Microsoft Office 365 products.
• Excellent communication and presentation skills.
• The ability to work independently and as part of a team.

Location

The post can be fulfilled from any of the Insolvency Services proposed 11 regional centres (London offices are open only to current Insolvency Service staff).

The post is fulfilled on a hybrid basis, with office attendance expected for a minimum of 60% of the successful candidates time, in line with the Agency's hybrid working policy.

Attendance at other locations, including INSS regional centres and non-INSS locations, as required, will be expected as part of the role.

Benefits

Alongside your salary of £28,842, Insolvency Service contributes £7,787 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

As part of the application process, you will be asked to complete a CV and a 500-word personal statement. Further details around what this will entail are listed on the application form. 

Your personal statement should be no more than 500 words and should explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria and our values within the person specification. 

Should a large number of applications be received, an initial sift may be conducted using the experience expressed in candidates' CVs and Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview. 

We will test your experience as part of the sift process, and if successful, you will be invited to a short interview where we will test your behaviours. Full details of the selection process will be made available to shortlisted candidates once the sift has been completed.  

Expected Timeline (subject to change) 

Sift – w/c 03 June 2024

Interview – w/c 24 June 2024

Location - MS Teams 

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.  

Interview / assessment:

If successful at sift stage, you will be invited to interview where you will be assessed on Behaviours.

The following Behaviours will be assessed at interview:

• Communicating and Influencing
• Managing a Quality Service
• Developing Self and Others

You will also need to give a max 10-minute demonstration / presentation. The topic of which will be confirmed prior to interview.

Interviews dates are to be confirmed. Please note that these may be subject to change.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Transforming Workplaces

The Insolvency Service is currently delivering an exciting five-year transformation project that started in April 2022 which will define our future direction supporting a gradual migration to a Regional Centre model combined with smarter ways of working. As part of this, transforming our estate will align us with the government modernisation programmes making The Insolvency Service a great place to work.  

We are letting you know about our future plans because if you are joining the Insolvency Service and are recruited into an office over the next five years that is not one of the Regional Centres, you will be expected to move to one of the Regional Centres in the future. This move would not attract financial assistance.   

The 11 Regional Centres are : Birmingham, Cardiff, Croydon, Edinburgh, Exeter, Ipswich, Leeds, Manchester, Newcastle, Nottingham and Stratford.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via insolvencyrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.