About the job

Job summary

To deliver RBG Kew’s mission by being responsible for the upkeep and advancement of essential Azure and Office 365 cloud services as well as IT systems. These systems are the backbone of our IT services, catering to both internal and external users. Your primary focus will be on system design, installations, and system builds. You will play a key role in aiding the IT team in the seamless delivery, monitoring, and management of our daily production environments. This includes enhancing system security, configurations, and maintenance, and ensuring that documentation and diagrams are kept up to date.

Job description

Accountabilities:

Ensure the stability and security of Azure cloud and Office 365, addressing hardware and software issues, while also fostering innovation in system management.

Proactively report non-functional system incidents, maintain open communication with affected users and stakeholders, and diligently document requirements.

Contribute to the strategic planning and execution of new solutions to boost productivity and reliability, integrating innovative proof-of-concepts into everyday operations.

Share your expertise with the broader IT team, facilitating training, fostering innovation, and meticulously documenting systems and services within your area of responsibility.

Collaborate with third-party stakeholders to drive improvements, embrace change, and enhance service delivery while actively promoting innovative approaches.

Person specification

Considerable working experience with Azure Cloud environment, documenting, managing and maintaining environments and resources

Considerable working experience with Office 365, documenting, managing and maintaining

Considerable working experience with Microsoft Active Directory

Demonstrable experience in fault and performance debugging, diagnostics and remediation

Experience with PowerShell scripting language Excellent written and oral communication skills; ability to collate and present information clearly and succinctly.

Benefits

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

Things you need to know

Selection process details

To apply for this role, please submit your application through the Kew Gardens website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.