About the job

Job summary

We are looking for an Attendant to join the Department of Facilities at the House of Lords. This is a position where you will provide daily and direct support to Members, Members’ Staff and staff of the House of Lords. You will support in the booking and set up of rooms within the Parliamentary Estate, sort and deliver mail, respond to queries from customers and welcome guests at reception.

This is a position based on site at Parliament, where you will be expected to attend in person. This is an exciting opportunity for someone that enjoys working in a varied, customer-facing environment and enjoys resolving customer queries both independently and as part of a team.  

Job description

You’ll be accountable for –

• Providing an efficient service in the Reception areas
• Greeting visitors and customers in a courteous and timely manner
• Acting as a Fire Evacuation Marshal and a First Aider (training is provided)
• Liaise with the Parliamentary Helpdesk to ensure jobs and requests are logged and actioned
• Delivery of mail items, packages, telephone messages and maintaining post system
• Allocating and coordinating room bookings, as well as setting up rooms prior to use

Please see the full list of responsibilities and more information on the attached job description.

Person specification

What we’re looking for –

• Communication Skills- Clear and accurate oral, written and online communication skills and ability to adapt style of written and oral communication to meet the needs of the audience.

 

• Organisational Skills- Strong organisational and time-management skills, and the ability to manage several important or urgent tasks at once, knowing when to ask for assistance.

 

• Teamwork and collaboration– Experience of working effectively with others as part of a team, demonstrating reliability, a flexible approach to work, and adapting to a range of situations, individuals and groups; ability to build relationships both within and outside of the House of Lords at all levels.  

 

• Professionalism, Tact and Discretion- Strong interpersonal skills, including the ability to build successful relationships with internal and external stakeholders, to represent Property and Office Services appropriately to a wide range of people and organisations in various situations, and to handle difficult or sensitive situations with tact and discretion.  

 

It would be even better if you had or if you’re willing to learn…

• Knowledge and experience of using MS Word, Outlook, and Excel on Windows and MS Office

Benefits

What you’ll get in return

• 30 days annual leave (increasing to 35 after one years’ service)
• Generous pension scheme
• Discounts from well-known brands and retailers
• Parliamentary health and wellbeing programme
• The opportunity to witness history in the making!

The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:

• Make laws
• Check and challenge the actions of the government through questions and debates
• Investigate public policy and provide a forum of independent expertise

Things you need to know

Selection process details

Please complete your online application by 23.55 on Wednesday 31 January 2024.

If you require any reasonable adjustments during the application process, please contact HLRecruitment@parliament.uk or call 020 7219 5973.

Job offers are standardly offered at the minimum of the salary range.

The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. The Administration will also consider flexible working arrangements and reasonable adjustments.

We welcome and encourage job applications from people of all backgrounds. For this role we particularly welcome applications from groups which are currently underrepresented within the team, including applications from Black, Asian and ethnic minority candidates and candidates with disabilities.

 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.