About the job

Job summary

These positions are based nationally.

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Associate Operations Manager

Location: National*

Closing Date: Wednesday 10th April

Interviews: w/c 22nd April

Grade: HEO

(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)

Salary: National: £32,827 - £35,678. London: £37,174 - £40,403.

Working pattern: full-time, part-time, flexible working

Contract Type: Permanent

Vacancy number: 85622

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for an Associate Operations Manager here at Justice Digital, to be part of our warm and collaborative Network Services team.

This Team designs, deliver and supports the core network infrastructure for over 100,000 Ministry of Justice users across over 1000 locations. In the coming year an increasing proportion of that network will be in-sourced presenting challenges and opportunities for the Team.

MoJ Digital & Technology is a modern and diverse workplace that promotes a healthy work-life balance and flexible working options. Two of our very own took some time to unpack their experience of diversity within the digital and tech world. Diversity within Technology Services - MOJ Digital & Technology (blog.gov.uk) 

The Associate Operations Manager roles will work alongside Senior Operations Managers and the wider Network Services Team.  The roles are the initial point of contact for the Teams and are responsible for scheduling and co-ordinating activities critical to the delivery and support of effective digital networks providing services in Courts, Prisons, Probation Centres and Offices.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Develop effective relationships with the internal teams and suppliers and a range of business and technical stakeholders.
• Schedule and coordinate activities ensuring that there are the resources and material to conduct the required activity and that the necessary support is available on site.
• Provide an initial point of contact for the team, coordinating enquiries and demand, handing them off to the most appropriate team for resolution.
• Monitoring and managing incidents, enquiries and demands to conclusion using tools such as ServiceNow and Jira, ensuring the correct procedures and processes are followed and documented.
• Support the effective management of assets and other material through asset tagging, maintenance of registers and the CMDB.
• Support the effective management of information through SharePoint and Confluence; this information will include cabinet and network diagrams, after action reports, run books and other documentation.
• Support the delivery of operational objectives and maintain standards of quality.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Working in teams to deliver a quality service.
• Developing strong relationships with multiple suppliers. Listening to the needs of the technical and business stakeholders and interpreting between them. Managing stakeholders’ expectations and being flexible and capable of proactive and reactive communication.
• Following change processes, governance and actively addressing internal and external risks, issues and dependencies including where ownership exists outside the team.
• Conflict management by proactively managing exceptions and challenges.

Willingness to be assessed against  the requirements for SC clearance.

We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor.

Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace.

How to Apply

Candidates must submit a CV and Statement of Suitability which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Communicating and influencing
• Working together
• Making effective decisions
• Managing a quality service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Terms & Conditions

Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.

If you have any questions, please feel free to contact recruitment@digital.justice.gov.uk

Person specification

Please refer to attached Job Description.

Benefits

Alongside your salary of £32,827, Ministry of Justice contributes £8,896 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Candidates must submit a CV and Statement of Suitability which describes how you meet the requirements set out in the Person Specification above.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:

• Communicating and influencing
• Working together
• Making effective decisions
• Managing a quality service

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.