About the job

Job summary

It is a very exciting time to join us as we continue on a major digital transformation programme. Our existing software systems form part of the critical national infrastructure, safeguarding land and property ownership valued at £7 trillion, enabling over £1 trillion worth of personal and commercial lending to be secured against property across England and Wales. You will join our award-winning Transformation and Technology Directorate which is the in-house IT division at the heart of the move to a digital, data-driven organisation with the ambition to provide our customers with cutting-edge digital services.

We are now looking for an Associate Local Systems Administrator (LSA) to join our Transformation and Technology team to help us to achieve this.

Check out the video below to find out more about working for HMLR's Technology & Transformation profession. 

Job description

As an Associate Local Systems Administrator (ALSA) you will support the Local Office Local Systems Administrator with the provision of a high quality, customer-focussed IT Support to both office-based and remote-working staff. 

You will also support with Incident, Request and Asset Management, IT Equipment moves and other extraneous duties as well as providing additional support for ad-hoc tasks and projects.

This is a great opportunity to develop an IT Support skillset and gain experience and exposure to a mature, large scale, IT operation.

Person specification

To meet the requirements of the role, you will have good knowledge and experience of working in an IT environment. 

You must be able to set-up and configure desktop and portable IT equipment such as laptops for use. You will have a good understanding of IT network infrastructure, Microsoft Windows 7/10 and Microsoft 365 (Formerly MS Office 365). You will be able to follow written technical instructions for a variety of tasks.

To be successful in the role, you will be able to communicate with others in a clear, honest and enthusiastic way in order to build trust and take a positive approach to the possibility of change and encourage others to do the same. 

Please note, due to the nature of this role there is a minimum requirement of 30 hours a week. The role may also require occasional travel to other HM Land Registry offices, including some over-night stays.

For more information about the role, please see the attached candidate pack.

Benefits

Alongside your salary of £24,564, HM Land Registry contributes £6,632 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

To apply, you will need to complete a short application form and complete the Civil Service Verbal Reasoning Test. Online test guidance can be found here Civil Service online tests - GOV.UK (www.gov.uk)

You should take the test ahead of the closing date and ensure you leave enough time to allow for the next stage of the application process. Should you be successful, you will then be asked to complete the full application form.

Please cut and paste an anonymous CV into the full application form when prompted and include your qualifications and career history. 

The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed below:

• Knowledge and experience of working in an IT environment.
• Effective communication and customer contact skills; including sharing knowledge with others.
• Ability to follow written technical instructions for a variety of tasks

In the event of a high volume of applications, we reserve the right to assess against the leading essential experience criteria first:

• Knowledge and experience of working in an IT environment.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a virtual, blended interview which will be conducted as a video interview week commencing Monday 25 March 2024.

The blended interview will assess the behaviours and experience listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates may refer to notes within their video interview but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

You can find more information on how we use your personal data on our website

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.