About the job

Job summary

The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering some of the most technically complex programmes in defence.

Here you’ll find a community to belong to – whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe that, by celebrating different backgrounds and perspectives, together we’ll achieve the extraordinary.

Discover more about our work:

We offer 25+ days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of around 27%, to help work for you.

Job description

The SDA has a great opportunity for an Associate IT Operations Analyst to join one of our forward thinking and progressive teams based at Corsham, giving you a fantastic chance to form an integral part of our Information Management & Information Technology (IM&IT) function.

This role will support the delivery of high quality, complex IT services. You will be working closely with the operational teams to ensure customer service is at the core of the IT services we deliver, and that end-user requirements are understood and clearly communicated. Working alongside the IT Operations Manager, you will establish and support the continuous improvement of Information Technology Infrastructure Library (ITIL) aligned processes.

The successful candidate will be an integral part of a growing team. It provides an exciting opportunity for an individual to identify improvements in existing report sets, and to use their skills to analyse data to derive insights, identify trends and inform proactive service management. Specialist training is available to allow individuals to develop in the role.

For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship.

This role requires you to have lived in the UK for the last 10 years and obtain Developed Vetting (DV) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you have been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining DV security clearance can be a lengthy process. You’ll join us once Security Check (SC) clearance is obtained, and then the more enhanced DV checks will continue after you’ve started your employment. If SC clearance isn’t obtained within 12 months, we reserve the right to withdraw any conditional offer made.

At the SDA, we champion flexible ways of working. Regular in-person attendance is required to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance however, due to the nature of this role you will be required on site for a minimum of 4 days per week. This gives the opportunity to work closely with key stakeholders in Corsham.

Please note, the working condition for this role is situated in an underground facility and therefore, for health & safety reasons the successful applicant for IT Operations Analyst must be physically able to climb thirteen flights of stairs in the event of an emergency.

What you’ll be doing

• Deliver high quality, complex IT services or resolve complex IT problems in a fast-paced environment in response to customer enquiries
• Facilitate the implementation of Information Technology Infrastructure Library (ITIL) processes & framework to support and maintain service delivery.
• Review business processes, identify improvements, assess feasibility and recommend new approaches where appropriate and share in the community.
• Responsible for monitoring service levels, trend analysis of reported incidents, repeated customer enquiries and escalating incidents.
• Support the delivery of the accreditation activity within small and medium projects.

Person specification

To be successful with your application, you'll need to show that you meet the following essential criteria:

• Experience of IT Operations in a previous role.

In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview:

• Service Delivery and Operations - Practitioner
• Change and Transformation - Supervised Practitioner
• Making effective decisions – CSBC3
• Communicating and Influencing – CSBC3

Benefits

Alongside your salary of £34,800, Ministry of Defence contributes £9,396 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

Your application will go through the following stages of assessment:

1. Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria.

2. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills

Please follow our guidance on CV writing for best chance of success.

3. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert.

Feedback will only be provided if you attend an interview.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.