About the job

Job summary

Do you want to contribute to demanding and exciting digital services for the UK Government? 

We’re looking for an outstanding Associate Change and Implementation Manager who will support the end-to-end implementation of digital projects into the business or be responsible for one or more deliverables within part of the wider Service Team.

This role offers an exciting opportunity to join the Children, Retirement and Counter Fraud Directorate. You will join the Retirement Services Programme which is developing several services which support some of DWP’s most vulnerable citizens.

You will be working alongside Service Delivery teams and Retirement operational colleagues to implement the delivery of these digital services within the business to ensure they are viable, will deliver value, complies with identified business needs and enhances business practises and opportunities.

Click apply and be part of changing the face of public services with the potential to dramatically transform the future of millions of people!

As part of the role, regular travel may be required to the Newcastle hub.

Job description

• As an Associate Change and Implementation Manager you will work with various Digital Services, managing a varied stakeholder environment, and ensuring the pace for business implementation aligns with sprint planning requirements.
• The role would require you to create communications plans and be responsible for executing them for all DWP Place changes, including creating a range of communication types and presenting to senior DWP stakeholders, ensuring they are engaged and bought into the change.
• You will work as part of a multi-disciplinary team within DWP Place and with key stakeholders, to prepare and update implementation and the adoption of the change, ensuring benefits and outcomes can be planned for and delivered within the agreed timescale.
• Analyse and understand the impacted audiences, creating change impact assessments and training needs analysis for each business unit. Deliver them in the correct tone of voice to stakeholders, ensuring the change is linked to the business requirements.
• Create a range of different training documentation and material, delivering to users across all areas of DWP, ensuring the training is understood and adopted.
• Collaborate with the project Business Analyst and Delivery Managers on a regular basis covering any material inputs, reviews, or queries to assist with the change delivery message.
• Work with business areas to build a detailed understanding of the Minimal Viable Product (MVP), awareness of future iterations to support ongoing business development and any relating defects to the service.
• Continuously track and analyse adoption KPIs, creating re-enforcement communications to correct user behaviour where necessary.
• Encourage collaboration and good communication within the team, managing conflict and helping to establish a positive team culture.

Person specification

As part of the application process, you must demonstrate how you meet the following Essential Criteria:

• Show a positive approach to stakeholders and business priorities, promoting a culture of following the appropriate procedures to ensure results are achieved on time whilst enabling innovation.
• Work with others to identify areas for improvement and simplify processes to use fewer resources. Encourage ideas for change from a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.
• Encourage an environment where colleagues know that they can challenge decisions and issues safely.
• Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.
• Communicate in a straightforward, honest, and engaging manner, choosing appropriate styles to maximise understanding and impact.
• Encourage the use of different communication methods, so that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests.

As part of the role, it would be desirable if you had the criteria listed below. If you don't meet the below criteria, full training and development will be provided to the successful candidate.

• Experience using the ServiceNow product to manage workload, capacity and progress is preferred.
• Agile practitioner certification or experience working within a large project using Agile methodology.
• An understanding in Prosci ADKAR Change Management Framework, a certification is preferred, which will assist in driving change by preparing, equipping, and supporting users through the change.

If you would like to learn more about the role, please contact dani.gulam@dwp.gov.uk.

Benefits

• An employer pension contribution of up to 27% For further information please click here.
• Annual leave rising up to 30 days, (based on your working pattern).
• Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
• Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring. 
• An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Location

Applicants should apply for suitable posts where they can travel to and from their home office location daily within a reasonable time.   

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed 

Hybrid Working

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home.  This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Salary Information

Pay for this role is from £35,711 - £36,545

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.

Things you need to know

Selection process details

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.

3. Personal statement up to 1000 words. 

Further details around what this will entail are listed on the application form.

When giving details in your employment history and personal statement you should highlight your experience in line with Essential Criteria listed in the Person Specification.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

You will receive one combined score for both your Employment History/CV and Personal Statement, which will be provided in your Personal Statement score.

Important Information

• You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.

Interviews will take place from Late February onwards.

Further information:

Find out more about Working for DWP

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

A reserve list may be held for a period of 6 months from which further appointments can be made. 

Reserve list candidates will be posted in merit order by location. 

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How We Recruit, page

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.