About the job

Job summary

This position is  National

Job description

Associate Delivery Manager (Voice and Video)

Location: National

Closing Date: Sunday 4th August

Interviews: w/c 19th August

Grade: SEO

Salary: National: £39868 - £43535 (which may include an allowance of up to £2057) London: £45824 - £50039 (which may include an allowance of up to £2251)

Working pattern: Full time, Part time, Job Share, Flexible working

Contract Type: Permanent

Vacancy number: 89061

*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for Associate Delivery Managers here at Justice Digital, to be part of our warm and collaborative Voice and Video team within Technology Services.

This role aligns against SEO Delivery Manager from the Government Digital and Data Framework.

The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.

​Delivery Managers ensure teams have the right environment to deliver the vision, products and services, iteratively and ensure the team collaborates, communicates and focuses on what is most important. They work at the heart of teams to provide direction within a service or programme.

Delivery Managers are accountable for building, motivating, supporting and facilitating teams as well as removing obstacles and blockers that get in their way. They challenge approaches inside and outside of the team they are working with and facilitate a focus on the outcome.

Delivery Managers have a deep understanding of agile and lean practices and make judgements on the use of appropriate tools and techniques for their environment. They proactively manage dependencies, identify and manage priorities, overcome obstacles and get the best value against constraints. Delivery Managers may manage risks, budgets and people.

 

To help picture your life at MoJ Justice Digital please take a look at our blog and our Justice Digital Strategy

Key Responsibilities:

• Leading the delivery of initiatives which enable the running and improvement of products and services, with support and mentorship from colleagues.
• Identifying blockers to efficient delivery. Implementing solutions to overcome them where possible and seeking support when needed.
• Managing the different members of a delivery team. Ensuring they are motivated, collaborating and working effectively together.
• Using your knowledge of Agile and other delivery frameworks to find the most appropriate way of managing delivery.
• Being curious and seeking new ways of doing things to encourage a culture of continuous improvement within your team.
• Understanding the financial impact of the work you do and how to manage cost and budgets.
• Using learning and experience opportunities to further develop your skills and experience within the role.

If this feels like an exciting opportunity, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification 

Essential

• Technical understanding of ONE of the Technology Services, Voice or Video.
• Agile and Lean Practices - Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.
• Communicating between the technical and non-technical - Able to listen to the needs of the technical and business stakeholders and interpret between them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.
• Maintaining delivery momentum - Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.
• Making the process work - Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.
• Planning - Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.
• Team dynamics and collaboration - Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.
• Commercial management - Able to act as the point of contact for contracted suppliers. Understands appropriate internal contacts and processes within a department. Understands how and when third parties should be brought into projects.
• Leadership - Able to provide colleagues and stakeholders with a clear understanding of the activities required to complete a piece of work and the time-frame within which it must be delivered. Able to challenge behaviours which might hinder effective delivery.

Willingness to be assessed against  the requirements for BPSS clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

How to Apply

Candidates must submit both a CV and a Supporting Statement (up to 750 words) which describes how you meet the requirements set out in the Person Specification above.

Please note, applications submitted without a tailored supporting statement will not be invited to interview.

Within your statement of suitability, please focus on demonstrating how you meet the following essential criteria which are being assessed at the pre-sift or sift stages;

• Your Technical understanding of ONE of the Technology Services Voice or Video.
• Agile & Lean Practices - Your experience working within an Agile delivery framework, managing sprints or using scrums. Training or certification in Agile approaches.
• Maintaining Delivery momentum - Your experience of leading delivery of a project or initiative.

In Justice Digital, we recruit using a combination of the Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:

• Leadership
• Communicating and Influencing
• Working Together

Your application will be reviewed against the Person Specification above by a diverse panel.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on your Technical understanding of ONE of the Technology Services Voice or Video may be conducted prior to the sift.

Terms & Conditions

Please review our Terms & Conditions which set out the way we recruit and provide further information related to the role and salary arrangements.

If you have any questions please feel free to contact recruitment@digital.justice.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.