About the job

Job summary

The Assistant Head of Demand Planning enables UKSV to forecast & be part of the process to bring on line workforce requirements. The function plays a leading role in supporting UKSV by ensuring the organisation has the right people, in the right place, at the right time, with the right capabilities. 

The role has a particular focus on workforce data, and the post-holder will own, refresh and deliver the UKSV glidepath and full time equivalent (FTE) requirement view. This plan will inform how the organisation meets its current and future resourcing and capability requirements, by working with our recruitment, training & delivery colleagues to match resourcing requirements with the demand view of FTE. The role will also oversee the governance of the capacity planning & performance review as well as governance of Demand Planning FTE within the Delivery vertical of UKSV.

Job description

The post-holder will be responsible for the workforce plan which:

• Houses accurate workforce data Integrates various workforce data sources into a single point of access. 
• Provides adaptable headcount forecasts aligned to any required Stabilisation Plan or strategic benefits identification. 
• Integrates with capacity views to provide insight & learnings. 
• Is informed by productivity, with the ability to make recommendations around resourcing options and capacity performance. 
• Work to automate with ‘Data’ colleagues and tie in with the workforce planning side of the department to have ‘one version of the truth’ 
• To create an IA process which accounts for BAU also works with Transformation colleagues to shape strategic forecasting in the coming months and years as its established. This complex area of work requires frequent collaboration with a variety of stakeholders, ensuring the plan meets organisational requirements.

Person specification

As Assistant Head of Demand Planning within UK Security Vetting, we are looking for someone with the following expertise and attributes:

• Strong leadership experience,  in changing circumstances, with experience of leading and motivating high performing teams. 
• Experience in contact centre and/or service centre planning, working on forecasting, impact assessments and understand the challenges and differences between Demand Planning & Workforce Planning. 
• Ability to empower and make recommendations that add value, with a strong focus on improved outcomes and performance by encouraging innovation.
• Be visible, accessible, you communicate confidently and provide clear direction reflecting genuine care for colleagues. 
• Demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations. 
• Have the ability to establish and maintain strong relationships at all levels in the organisation, working collaboratively across teams, engaging and building trust to generate commitment to goals. 
• A proven track record and experience in analysing, interpreting and presenting large quantities of numerical data to support decision making – often at short notice.
• Excellent planning and organisational skills, with the ability to operate at pace in a complex environment. Experience managing in a Planning team

Benefits

Alongside your salary of £53,400, Cabinet Office contributes £14,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process

At the sift stage you will be assessed on the Behaviours and Experience elements of the Success Profiles.

You will be asked to provide a 250-word statement on the Behaviours Leadership and Managing a Quality Service.

To assess experience you will be asked to provide a name blind (anonymous) CV and a 500 word name blind (anonymous) statement of suitability.

Should a large number of applications be received, an initial sift may be undertaken using the lead behaviour of Leadership and Personal Statement.

Selection process

At interview, you will be assessed on the Behaviours and Experience elements of the Success Profiles. 

The Behaviours being assessed are Leadership, Managing a Quality Service, Seeing the Big Picture, Changing and Improving and Working Together.

Expected timeline (subject to change)
Expected sift date – 22/04/2024
Expected interview date/s – 13/05/2024

Interview location - Google Meets Video Conferencing

Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the ‘assistance required’ section in the ‘personal information’ page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Further information
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

Offers above the band minimum are subject to our assessment of your skills and experience as demonstrated at interview. Salaries over the band minimum will be paid as a non-pensionable allowance.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to CO from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. 

If you need a change to be made so that you can make your application, you should: 

Contact Government Recruitment Service via cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. 

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional. 

If successful and transferring from another Government Department a criminal record check may be carried out. 

In order to process applications without delay, we will be sending a Criminal Record Check Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.