About the job

Job summary

This is an exciting opportunity within a progressing and important department where you will continue the work to transform workflow management within UK Security Vetting (UKSV). Your role will be critical to the way we shape our future delivery plans across the organisation.

Job description

As Assistant Head of Delivery Workflow, your role will require you to;

• Play a pivotal role in the workflow management, building key plans for forecasting and reporting, providing a holistic view of workflow
management.
• Analyse business data, identifying trends and risks; providing valuable bench marking as well as timely insights to various stakeholders.
• Balance workflow across all work streams to achieve optimum results.
• Review performance data to plan the management of workflow, monitoring and reporting on Key Performance Indicators.
• Provide support to the Head of Delivery, including representing at various boards and meetings with internal and external stakeholders.
• Role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking
regular activity to build and sustain engagement.
• Act as key advisor to senior leadership on delivery workflow management plans.
• Lead on design of new Management Information to support the workflow management and reporting requirements.
• Line management responsibilities and acting as a role model to provide a continuous improvement and growth mindset.
• Lead and motivate teams into high performance.
• Be a resourceful, self-starting leader, delivering excellent customer service in a fast-paced environment and leading large communities to deliver high levels of performance using teaming and matrix management concepts.
• Lead effective implementation of workflow management of cross-skilled staff, flexible, multi-disciplinary delivery teams within UKSV, whilst
enabling transformation and embedding a continuous improvement culture.
• Monitor service delivery performance to inform high level discussions obtaining customer and end user views of delivery performance.
• Significantly influence the successful delivery of UKSV qualitative and quantitative outcomes.
• Apply skills and knowledge in using management information to drive performance improvements. Have accountability for safe and secure
governance in your area.
• Liaise with Delivery Strategy teams to understand the customer demand, forecasts and workflow delivery assumptions, ensuring they are
robustly challenged and supported for overall delivery performance. 

• Be a resourceful, self-starting leader, delivering excellent customer service in a fast-paced environment and leading large communities to
deliver high levels of performance using teaming and matrix management concepts.
• Lead effective implementation of workflow management of cross-skilled staff, flexible, multi-disciplinary delivery teams within UKSV, whilst
enabling transformation and embedding a continuous improvement culture.
• Monitor service delivery performance to inform high level discussions obtaining customer and end user views of delivery performance.
• Significantly influence the successful delivery of UKSV qualitative and quantitative outcomes.
• Apply skills and knowledge in using management information to drive performance improvements. Have accountability for safe and secure
governance in your area.
• Liaise with Delivery Strategy teams to understand the customer demand, forecasts and workflow delivery assumptions, ensuring they are
robustly challenged and supported for overall delivery performance.

Person specification

As Assistant Head of Delivery Workflow within UK Security Vetting, we are looking for someone with the following expertise and attributes:

• Strong leadership experience, both personal and corporate, in changing circumstances, with experience of leading and motivating high
performing teams.
• Experience in leading a workflow department & concept and creating a culture where workflow is assigned to people based on their strengths
and skill, to improve productivity and keep employees more engaged.
• Personally, taking responsibility for delivering a timely, high quality and cost-effective service with focus and energy.
• Ability to empower and make changes that add value, with a strong focus on improved outcomes and performance by encouraging innovation,
giving people the space to take initiative in flexible interdependent communities.
• Be visible, accessible, you communicate confidently and provide clear direction reflecting genuine care for colleagues.
• Demonstrate positive customer service outcomes by understanding the complexity and diversity of customer needs and expectations.
• Have the ability to establish and maintain strong relationships at all levels in the organisation, working collaboratively across teams, engaging
and building trust to generate commitment to goals.

Experience:

Essential:

• A proven track record of supporting and developing workflow management process for a large complex teams in a    fast-paced delivery environment.

Desirable:

• Experience of supporting significant business transformation within an organisation.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Benefits

Alongside your salary of £53,400, Cabinet Office contributes £14,418 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Application process:

To assess your experience you will be asked to provide a 500-word personal statement and a name-blind (anonymous) CV as part of the application process.

You will be asked to provide a 250-word statement on each of the following behaviours:

Leadership.

Making Effective Decisions.

At the sift stage you will be assessed on the Behaviours & Experience elements of the Success Profiles.

Should a large number of applications be received, an initial sift may be undertaken using the lead behaviour, Leadership, as well as your personal statement.

Selection process

At interview, you will be assessed on the Behaviours and Experience elements of the Success Profiles. 

The Behaviours being assessed are Leadership, Making Effective Decisions & Changing & Improving.

Expected timeline (subject to change)

Expected sift date – 02/05/2024
Expected interview date/s – 21/05/2024
Interview location - Google Meets Video Conferencing.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk

Reasonable adjustments

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service at: cabinetofficerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

• Complete the ‘assistance required’ section in the ‘personal information’ page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to  Disclosure and Barring Service /Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading. 

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Further information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'contact point for applicants' section.

Please note that this role requires SC clearance, which would normally need 5 years UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting 

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.