About the job

Job summary

Do you have experience of supporting business applications?

Are you well organised with the ability to work well under pressure?

Can you work well in a team and have an enthusiastic approach to everything you do?

If so, then we would love to hear from you!

Job description

This job role is within Digital Services and Technology in the Vehicle Certification Agency. The Application Operations Engineer maintains services and is responsible for conducting user and security administration.  This role reports into the Senior Application Operations Engineer and is part of a multi-disciplined team managing a broad suite of digital products and applications.

Responsibilities

Responsibilities include, but are not limited to:

• Support operation of VCA’s suite of business applications (such as Dynamics 365 and Business Central) in line with business requirements.
• Assist in the implementation of support processes and contribute to any changes required for new applications/functionality.
• Fix technical problems and/or escalate to relevant suppliers for resolution.
• Investigate problems with systems and contribute to the implementation of remedies and preventative measures.
• Design and develop reports in line with business requests.
• Contribute to the development and execution of test plans.

For more information about the role and responsibilities please see the attached Role Profile.

Person specification

You will have:

• Experience in application/functional support.
• Excellent communication skills using a variety of media as appropriate (ie: presentation skills, written documentation skills).
• Can-do attitude to problem solving.
• Strong organisational skills.
• Strong partnering, collaborating, and influencing skills.
• Able to demonstrate a pro-active approach to work and the ability to prioritise a busy workload.
• Excellent IT skills, including word-processing, Excel, SharePoint, PowerPoint.                   

Additional Information

A minimum of 60% of your working time should be spent at your principal workplace or on location testing.  

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 30 hours per week over 5 days.

There will be occasional travel to sites across the UK.

Development Opportunities

Be willing to attain Level 3 Service Management Framework qualification and capability elements of ITIL (Information Technology Infrastructure Library).

Benefits

The Vehicle Certification Agency is the designated UK Vehicle Type Approval Authority. We have over 30 years’ experience supporting industry by providing internationally recognised testing and certification for vehicles, their systems and components. 

If you would like to read more about VCA and the benefits of working for us, visit our Careers website! 

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to apply

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

To apply you should provide a CV and personal statement. We will assess the following experience indicators from your CV & personal statement so you should tailor both to clearly explain how you meet them:

• Experience of supporting business applications.
• Experience of working with users to understand their requirements.
• Experience of prioritising a busy workload.

Your personal statement should be a maximum of 1000 words and we recommend a minimum of 250 words for each of the bullet points above. 

Sift and Interview 

The sift is due to take place from 8th April 2024.

Interviews are likely to be held week commencing 22nd April 2024.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates

The interview will be held face to face and will consist of:

• Interview 

You are encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.  

You will be assessed against the Government Digital and Data Profession Capability Framework, under Application Operations Engineer, which can be found here.

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.   

For further information on Success Profiles visit our Careers website.  

Please note that VCA are unable to offer VISA sponsorship.  

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.