About the job

Job summary

Here at The Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent support to our entitled personnel!

We have an exciting opportunity for a new Dental Receptionists, grade Administrative Officer (AO) to join the team here at Memorial Health Centre, Tidworth.

This position is for 37 hours per week, Monday to Friday, and requests to work flexibly will be considered depending on business needs.

Does this sound of interest to you? If so, we would love to hear from you.

Job description

Working in an enriching area of DMS with an aim to increasing the effectiveness and efficiency of the regional health service.

The post holder will be responsible for providing a friendly, efficient service to enable patients to access dental care. Arrange appointments and recalls for all entitled personnel ensuring maximum use of the clinicians’ time to meet Defence Primary Healthcare targets for dental health. Offer administrative support for the surgeries, Senior Dental Officer, and the Practice Manager.

Person specification

Duties of the role include but are not limited to:

• Initial contact with patients and ensuring the reception area is always maintained and tidy.
• Checking-in patients and raising the necessary documentation.
• Answering telephone calls and receive all patients and visitors always ensuing patient confidentiality.
• Maintaining the appointment system on DMICP (Defence Medical Information Capability Programme) and managing daily clinics on DMICP.
• Reviewing each medical record on patient contact to check for out of date vaccinations, audios & health checks and make appropriate appointments.
• Booking in all prosthetic work, referring this to the relevant Dental Officer and making the appropriate appointment

The attached Terms of Reference must be read prior to applying to fully understand all the responsibilities of this exciting role.

Additional essential criteria required, including but not limited to:

Essential Criteria

• A good working understanding of Microsoft (Outlook, Word, Excel).
• Confidence in using Information Technology
• Excellent communication skills
• Good listening skills

Desirable Criteria

• Previous work in medical/dental Facilities and/or Military background.
• Prior experience of customer care / receptionist duties.

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,144 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. 

There will be no reimbursement for any travel expenses for the interview. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.  

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk. 

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa.  It is therefore NOT open to applications from those who will require sponsorship under the points based system.  

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.  

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.