About the job

Job summary

Here at The Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent support to our entitled personnel!

We have an exciting opportunity for an AO Administration Officer to join our friendly and welcoming team here at His Majesty’s Naval Base Plymouth.

This position is full time offering 37 hours per week. Requests to work flexibly and/or part time will be considered, taking into account business needs. Please note the salary will be pro-rata where part time hours are undertaken.  

Does this sound of interest to you? If so, we would love to hear from you.

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities.  Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. 

Job description

As the successful candidate you will support Defence Primary Healthcare (DPHC) in delivery of a safe and effective primary healthcare service within the firm base at the regional level to enhance and sustain the operational effectiveness. You will work as part of the Administration Team to be responsible for all administrative procedures within the Medical Centre, providing a welcoming and efficient front of house service to all Population at Risk

Person specification

Main duties of the role include but are not limited to:

• Running reception, including answering email/telephones, booking appointments, arriving patients, responding to queries and directing patients.
• Creating all new clinics on Defence Medical Information Capability Programme (DMICP) as required.
• Registering new patients including the creation of new records for new entry, annotating medicals onto Defence Medical Information Capability Programme (DMICP), historical vaccinations and blood groups when provided.
• Processing all secondary care referrals using the electronic referral system (ERS) and updating patient with any booked appointments.

Please refer to the Terms of Reference for full details of the role.

Essential Criteria

• Information Technology (IT) literate
• Excellent communication skills
• Be prepared to work as part of a team and maintain patient confidentiality

Benefits

Alongside your salary of £24,985, Ministry of Defence contributes £6,746 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. 

Where business needs allow, some roles may be suitable for a combination of office and home-based working.  This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments.  Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements. 

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed. 

There will be no reimbursement for any travel expenses for the interview. 

Requests to work flexibly and/or part time will be considered, taking into account business needs. 

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. 

Please note the salary will be pro-rata where part time hours are undertaken.  

Please see the link to our Youtube channel for advice preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.  

Defence Medical Services - YouTube 

This post does not offer any assistance with relocation allowances. 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa.  It is therefore NOT open to applications from those who will require sponsorship under the points based system.  

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.  

This vacancy is part of the A Great Place to Work for Veterans initiative, Making the Civil Service a Great Place to Work for Veterans - GOV.UK (www.gov.uk) 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.  

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.