About the job

Job summary

Here at Defence Primary Healthcare (DPHC), we are inclusive and dedicated, working to provide excellent care to our entitled personnel.

We are looking for a friendly, well-organised and adaptable Administration Officer to join our encouraging and welcoming team of dedicated military and civilian healthcare professionals and administrative staff working within DPHC at Hereford.

The vacant post is a full-time position. Part-time candidates will be considered but due to service delivery requirements it must be on a job share basis as full-time hours need to be covered.

Does this sound like the role for you? If so, we would love to hear from you!

Strategic Command Transformation 

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities.  Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions. 

Job description

The Administrative Officer/Dental Receptionist is responsible for the provision of administrative support to the DPHC in addition to liaising with patients by telephone or written correspondence, whilst maintaining patient confidentiality.

You may be required to work at the main reception which will entail, greeting patients and visitors to the facility in a courteous and professional manner, answering any queries patients may have regarding their appointments. Making appointments and maintaining the appointment system on the Defence Medical Information Capability Programme
(DMICP).

Person specification

Responsibilities include but are not limited to:

• Checking-in patients and raising the necessary documentation.
• Maximising clinical time usage by filling gaps in the DMICP diary as scheduled by the SDO/PM.
• Actioning all recall reports, taskings and nominal roles from Defence Medical Integrated Capability Programme (DMICP) and making the appropriate appointments.
• Working collaboratively with professional colleagues and in the best interests of patients.

Desirable skills/experience:

• Previous Administrative experience with good knowledge of Microsoft office
• NVQ Business Administration Level 2 (or suitable clerical experience) 
• Good organisational skills

Please refer to the attached Terms of Reference for a full list of duties

Benefits

Alongside your salary of £24,040, Ministry of Defence contributes £6,490 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.   

Please see the link to our Youtube channel for advice preparing your best responses with some hints and tips on answering behaviour based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit. 

 Defence Medical Services - YouTube 

Reserved posts are open to UK nationals only, while non reserved are open to UK, Commonwealth, EEA and certain non-EEA nationals. Contact your recruitment team if you’re unsure about this job’s status. 

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. 

There will be no reimbursement for any travel expenses for the interview. 

Requests to work flexibly and/or part time will be considered, taking into account business needs. 

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. 

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.  

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact dbscivpers-sgdmsresourcingteam@mod.gov.uk. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.