About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

   

Visit our YouTube channel to watch the full series and come and discover your potential.

Are you experienced in leading teams of data professionals and delivering analytical projects that challenge conventions?

Would you thrive in a dynamic environment where you can leverage your expertise in data analysis, project management, and stakeholder engagement to shape compliance strategies?

Can you translate complex data insights into actionable intelligence that informs and influences senior stakeholders?

Are you a strategic thinker with a robust technical background and a passion for analytics that drive impactful outcomes?

If so, continue reading to find out more about this fantastic opportunity to join HMRC.

HMRC's Risk and Intelligence Service (RIS) are looking for an individual with the experience and skills to join us as an Analytics Manager. This role is pivotal in harnessing data-driven insights that support HMRC’s strategic objectives, including compliance and fraud prevention.

Compliance Operational Insight & Risking (COIR) lead on the design and delivery of high-risk taxpayer profiles and risk packages to meet the needs of our internal customers across HMRC. In 23-24, COIR delivered over 700,000 cases to facilitate HMRC’s compliance interventions and enable our stakeholders in Customer Compliance to achieve over £4bn in yield.

Insight & Exploitation (I&E) are responsible for enabling optimal compliance outcomes for HMRC through expert data-insight and advancements in risk-targeting. A small, expert team of Data Professionals, I&E are one of seven COIR Business Areas.

The Analytics Manager will form part of the Senior Leadership Team.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

In this role, you will be responsible for the delivery of an ambitious Work Programme, serving customers across HMRC.

The Work Programme spans two distinct areas:

• Delivery of expert data insight and exploitation to our stakeholders which acts to challenge convention and convey the art of the possible.
• Operational deployment of advanced analytical methods to support advancements in risk-targeting and the utilisation of new sources of data and intelligence.

You will lead a team of 14 across five locations in a dynamic and challenging environment. Through the line management of 9 Lead Data Analysts, you will set a clear direction and vision for the team to support the delivery of the COIR Business Plan.

You will be responsible for building effective relationships with senior stakeholders within RIS and across the wider Customer Compliance Group community. To achieve this, you will need to inform, influence, persuade and negotiate with a range of stakeholders. An ability to translate complex data and concepts into clear, actionable guidance for stakeholders is key.

It will be critical for you to foster an inclusive culture and possess an empowering leadership style to further develop a high-performing team with a reputation for excellence.

Acknowledging the scarcity of our resource, you will be experienced in establishing methods to accurately track and monitor the performance and quality of the outcomes delivered.

As a member of the Senior Leadership Team, you will work with your peers to support and actively shape the direction of COIR.

The Senior Leadership Team is delivering its 5-year plan to ensure it is focused and structured to effectively deliver future activity.  As such, elements of the Analytics Manager role may change.

The ideal candidate will be a strategic thinker with a robust technical background, underpinned by a passion for analytics.

Person specification

Key Responsibilities:

• Line Management of 9 Lead Data Analysts and a Corporate Support Team who are based in five locations across the UK.
• Leading on the effective and efficient delivery of the I&E Work Programme and Business Plan. Ensure that the vision and direction set for I&E are aligned with the 5-year plan.
• Building and maintaining I&E’s reputation as a high performing team.
• Ensuring the team can exploit opportunities presented by advancements in new analytical software and tools.
• Collaboration with internal and external stakeholders, including Other Government Departments and other Fiscal Authorities to achieve common goals and deliver strategic outcomes.
• Supporting, coaching, and mentoring of Data Professionals to build the capability of our people.
• Ensuring that I&E remain in step with fast-developing standards and best practices in the Data Science field.
• Playing a key leadership role as a member of the wider Senior Leadership Team.

Essential Criteria:

Your application must demonstrate:

• Analysis and Synthesis– Demonstrably expert in the use and application of Data Analysis and/or Data Science to drive Strategic, Tactical and Operational decision making.
• Project Management– Demonstrable experience in leading the delivery of tasks and project teams using recognised project management methodologies. You will have significant experience in leading and delivering programmes of work to a broad range of stakeholders, at pace, with an ability to deal with changing priorities and ambiguity.
• Communication – Proven communication and customer engagement skills, presenting both conclusions and analytical concepts to technical and non-technical audiences to influence decisions and outcomes.

Desirable Criteria:

To succeed in this role, the following criteria would be an advantage (desirable criteria will only be assessed in the event of a tie):

• Membership of one of the Analytical Professions (such as DDaT, GES, GSR or GORS) or Statistical Community (such as GSS, GSG).
• Experience of leading Data Professionals.

Technical Skills

Your CV will need to demonstrate: 

• Knowledge and experience of Statistical Modelling and Programming Languages.
• Familiarity with Analytical Software and Tools.
• Ability to extract insights from data.
• Ability to use Data Visualisation effectively.

Benefits

Alongside your salary of £66,957, HM Revenue and Customs contributes £18,078 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to apply

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

1. Application stage

Please provide a:

• CV - Up to 1,250 words. This should cover your job history, qualifications, and technical skills in data analytics and/or data science. Please reference your key achievements and outcomes that relate to this job role. Please use the Previous skills/experience section to provide evidence that demonstrates the Technical skills listed above.

• Personal Statement up to 750 words. This should demonstrate how your experience meets all the essential criteria and aligns with the key responsibilities and any desirable criteria that apply to you. Using the STAR method will help you to structure your examples.

We will assess your application against the Essential Criteria, key responsibilities and technical skills using the information provided across your CV and Personal Statement. In the event of a large number of applications, an initial shortlisting will be performed on Experience A full sift will then take place on Technical skills.

1. Interview

If your application is shortlisted, you will be invited to an interview. This will be via Microsoft Teams with a panel of up to 4 people and will last around 70 minutes, consisting of:

• Behaviour and Experience-based questions.
• A Technical presentation lasting no more than 15 minutes. Candidates will present a piece of data analysis they have completed to inform decision making, followed by a short (5 minutes) technical Q&A.  

Behaviours

We will assess you against these behaviours at interview:

• Leadership
• Seeing the Bigger Picture

Technical skills

We will assess you against these technical skills during the selection process:

• Knowledge of Statistical Modelling and Programming Languages.
• Familiarity with Analytical Software and Tools.
• Ability to extract insights from data.
• Ability to use Data Visualisation effectively.

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

After interview, a single merit list will be created, and appointments will be made in strict merit order until the set demand is filled in each location. If successful, you will be informed which locations are available when we reach your position on the merit list.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment Excellence Team via ubsrecruitmentexcellence@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Diverse perspectives and experiences are critical to our success at HMRC, and we welcome applications from all people, from all backgrounds, with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues, and we want everyone to feel valued and supported to achieve their potential.

Click here for more information on how we make this happen.

Important information for existing HMRC contractual homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. 

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.