About the job

Job summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system - a goal that everyone wants to achieve. Whatever your role, you’ll be playing your part in creating new energy solutions that are great for customers, and great for the environment. It’s a fast-paced and dynamic place to work, and you can expect to be involved in ground-breaking work. Our flexible working career opportunities are incredibly varied, so we are committed to recruiting talented people from a diverse range of professional and personal backgrounds – bringing different perspectives and experiences to our work. 

The post will be based in the Consumer & Compliance Intelligence Team. The purpose of this team is to gather & analyse data from energy suppliers on the treatment of consumers, and supplier compliance with certain obligations. This data is utilised to produce insight and actionable intelligence for Ofgem in order to respond to the consumer impacts of retail market conditions. 

You will have the opportunity to work flexibly across Retail Directorate portfolios and Ofgem on a range of projects or may have a longer deployment within a team where you have in-demand specialist skills, knowledge, and expertise.  

This is a great opportunity for someone with strong quantitative and qualitative analytical skills, and ability to use a range of analytical approaches to add value, work with uncertainty to solve problems, formulate pragmatic options, and present actionable information to decision makers. This will include working across teams to deliver the best available evidence and understanding of operational & policy implications when providing analysis of evidence and developing close links to manage risks and issues.  

Ofgem is proud to be an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of open and fair competition, merit and business need. 

 

Job description

Successful candidates will initially be deployed in the Consumer & Compliance Intelligence team, working closely with other teams to monitor the retail energy market to establish a sound evidence base for decision-making and policy-making. This team sits within the Retail Market Intelligence and Stability (RMIS) portfolio that forms part of the Financial Resilience and Controls (FRC) Directorate. As an Analyst, you will contribute to regular monitoring and reporting on competition and/or customer protection indicators and on the assessment of the impacts of retail energy policies and regulation.

If you are successful you will be part of the Analysis profession, in which you will be supported with all aspects of professional and personal development such as training courses, upskilling and mentoring opportunities to help with your career progression throughout your tenure. After the initial deployment, you will have the opportunity to work flexibly across Ofgem as a member of your Profession, working on cross-Ofgem projects and/or in teams that require your skills and expertise.

Key Responsibilities

• Contribute to the implementation of BAU activity to regularly monitor and analyse market evidence, including handling large data sets, running existing activity, and issuing new information requests to third parties.
• Manage the internal dissemination of retail market and consumer intelligence updates and insights for the benefit of senior managers and other colleagues across Ofgem.
• Contribute to written deliverables (internal and external) such as analytical reports, briefings to senior managers and regulatory decisions.
• Co-ordinate with colleagues on the delivery of unplanned data requests, often at pace.
• Engage with internal stakeholders to scope and agree any analytical input/evidence necessary for monitoring and policy purposes.
• Engage with external stakeholders including other government departments, suppliers, and consumer bodies to ensure the timely and accurate provision of insights and analysis, where appropriate.

Key Outputs and Deliverables

• Use your expertise to support on monitoring and reporting on a range of supplier consumer and market performance data.
• Use your expertise to understand the complexities of the energy retail market, licence conditions, and reporting frameworks used to collect and analyse data from licensees.
• Deliver work objectives, milestones, and ad hoc activity to a high standard.
• Collaborate closely with other teams and identify interdependencies.
• Seek opportunities to enhance the efficiency and accuracy of data collection and analysis through use of data analysis tools and technology.
• Support on policy development and other decision making activity as required.

Person specification

• Experience of providing analytical input or assurance into consultancy, government, policy, regulatory or energy sector projects that deliver benefits for consumers, communities, or society (LEAD)
• Good analytical skills, and ability to use a range of analytical approaches to add value to the policy development process. Includes working with uncertainty to solve problems, formulate pragmatic options, and present actionable information to decision makers.
• Effective in the use of data management and manipulation tools to produce insightful analysis – including proficiency in Excel and Power BI.
• Ability to build effective relationships with internal and external stakeholders that creates space for constructive, open, and transparent engagement.
• Good written and verbal communication skills that effectively communicate analysis insights to non-expert audiences.

Benefits

Alongside your salary of £32,498, OFGEM contributes £8,774 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your personal statement, how you meet each of the essential and desirable skills and capabilities.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.