About the job

Job summary

About Customer Compliance Group:

HMRC’s Customer Compliance Group (CCG) is larger than most government departments with 26,000 colleagues in locations across the UK. It is at the heart of our transformation and is responsible for delivering the department’s high-profile and reputation-critical compliance activities. CCG has unparalleled scale, breadth, and impact within HMRC and is also involved in critical cross-Government initiatives and priorities.

About Risk Intelligence Services:

HMRC's Risk and Intelligence Service (RIS) collects, integrates and analyses one of the largest and most diverse range of data and intelligence in the world. This enables HMRC to understand and manage risks associated with non-compliance with the UK tax system.

We invest in and support the development of our people, their skills, and tools, fostering a supportive, professional, and respectful working environment. 

Risk & Intelligence Services (RIS) sits within CCG, and RIS Analysis’ Compliance Risk Engineering Solutions Team (CREST) are recruiting for an Agile Delivery Manager.

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

This is an exciting time to join HMRC as we are currently working to build and deploy a new service- Investigation, Detection & Risking System (IDRS) utilising integrated SAS VIYA tools. You will join a RIS Configuration Team who are configuring the tools and data for 6500+ end users.

You will lead a scrum team to ensure that products are delivered to time, quality and cost using Agile ways of working.

You will work closely with technical delivery partners to deliver IDRS as a service and adopt DevOps methodologies to continue to expand the capability.

The Agile Delivery Manager will report to the Senior Delivery Manager in RIS Analysis but be required to work closely with stakeholders from other teams to ensure that the optimum service outcomes are determined and delivered.

Key Responsibilities:

• Enabling a Scrum team, under a DevOps model, to deliver to time, quality, and scope. These will include maintenance, service level requests and enhancements as well as resolving incidents where CREST are responsible.
• Removing blockers from the Scrum team to maintain delivery momentum and escalating to Service Delivery Managers and specialists when necessary.
• Capturing metrics for the team to assess progress against delivery.
• Working with wider delivery team to define the roadmap for delivery.
• Working with wider delivery team and the business to translate this into actionable user stories for sprint plans.
• Leading a collaborative, dynamic planning process for each sprint, helping scrum team members to prioritise and self-organise around the work that needs to be completed against their capabilities and velocities.
• Facilitate regular agile meetings such as Sprint Planning, Daily Stand-Ups, Sprint Review and Sprint Retrospectives.
• Collaborating with other scrum teams, under the DevOps Model to assist with above deliverables.
• Be open to recommend other Agile Methodologies that can support delivery.

Person specification

Skills:

The successful candidate will be able to demonstrate the following skills:

• Proficient in using agile methodologies to support delivery of a team.
• Ability to coach and mentor team members using Agile best practice techniques.
• Communication skills is key to be able to manage stakeholder expectations on outcomes to achieve benefits and can be flexible in your approach.
• Maintaining delivery momentum. Able to facilitate the delivery flow of a team.
• Actively addressing blockers within the Scrum team and collaborating with other scrum teams where necessary.
• Prioritise the most important or highest value tasks as directed by Product Owners.
• Utilise requirements and user stories to inform planning.
• Utilise tools such as Jira for monitoring progress and producing metrics and ability to utilise those metrics to communicate progress against deliverables.

Essential Criteria:

To be considered for this role, you must be able to demonstrate:

• Extensive experience of utilising various Agile delivery principles to deliver I.T. services or projects.
• Extensive experience of agile and lean practices.
• Extensive experience of leading and managing agile delivery teams ensuring that the teams plan proactively and appropriately.
• Ability to listen to technical and business stakeholders and interpret their needs to manage stakeholder expectations. Manage active and reactive communication and host difficult discussions within the team or with diverse senior stakeholders.
• Extensive experience of removing blockers for an internal team to aid delivery and actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

Desirable Criteria:

• Agile (Practitioner level) qualification, certified Scrum Master or equivalent qualification

Benefits

Alongside your salary of £42,618, HM Revenue and Customs contributes £11,506 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

1. Application

At the application stage you will be asked to complete a CV and a 500-word Personal Statement.

Further details around what this will entail are listed on the application form.

Your CV should provide a detailed job history, qualifications (highlighting Agile Project Management qualifications), skills and experience. 

CV: We recommend that your CV includes the last 5 years of employment history, plus any other roles that you feel are relevant. Please include information like job titles, employers, responsibilities, and dates of employment.

Personal Statement: Your Personal Statement of up to 500 words, should evidence and show examples of how you meet the essential criteria. 

We recommend using the STAR Model (Situation, Task, Action, Result) in your Personal Statement when providing examples of how you meet the Essential Criteria.

Sift

You will be assessed on your CV and Personal Statement.

2. Interview (via Microsoft Teams)

If you are successful at the sift stage, you will be invited to a video-based interview.

The interview will include a 10-minute presentation on your use of Agile delivery principles, which you should prepare in advance (please use Power Point or Word), with some follow-up questions from the panel.

Your presentation should demonstrate where you have used Agile delivery principles to deliver IT services or projects which delivered a significant business benefit. The interview panel will include technical and business colleagues who will assess the techniques used and your ability to engage and explain your approach to business experts.

You may like to send a copy of your presentation to the job contact email address below a day or so before your interview, to enable to panel to share on your behalf in the event of any technical issues on the day. This will not impact your score.

The remainder of the interview will consist of a series of questions to assess your skills, experience, and suitability for the role including:

• Maintaining delivery momentum - your ability to facilitate the delivery flow of a team and addressing blockers.
• Communication and managing stakeholder expectations.
• Coaching and mentoring team members using Agile best practice techniques.
• Your experience using a variety of agile methodologies.

Your interview will last approximately 1 hour.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Important Applicant Information

This role is not open to applications that will require sponsorship. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

You will need to meet the minimum UK residency period as determined by the level of security vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you do not have a minimum of 5 years consecutive residency in the UK then your application will be rejected.  

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.

Reasonable Adjustments 

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. 

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Diversity and Inclusion

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process. 

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. 

Locations 

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process. 

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process 

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. 

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.   

Please use the subject line to insert appropriate wording e.g. Please re-open my application - 344819 & vacancy closing date 15/04/2024. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.